{"id":551103,"date":"2006-12-15T10:52:55","date_gmt":"2006-12-15T10:52:55","guid":{"rendered":"http:\/\/localhost:8888\/wordpress\/technology\/551103-telkom-s-top-consumer-rating-confuses.html"},"modified":"2006-12-15T10:52:55","modified_gmt":"2006-12-15T10:52:55","slug":"telkom-s-top-consumer-rating-confuses","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/551103-telkom-s-top-consumer-rating-confuses.html","title":{"rendered":"Telkom\u2019s top consumer rating confuses"},"content":{"rendered":"

For the last few months, Telkom dominated the top spot for complaints about \u2018Companies who do not respond\u2019. <\/font><\/p>\n

With 849 complaints and only 115 compliments, it did not look good for the telecommunications provider. A few weeks ago Telkom decided to join HelloPeter as a company \u2018who responds\u2019, which meant that it was immediately removed from the top spot of \u2018complaints about companies who don\u2019t respond\u2019. <\/font><\/p>\n

To the surprise of many Telkom customers they appeared on the top spot of the \u2018compliments about companies who respond\u2019 only a few weeks after topping the complaints list.<\/font> <\/p>\n

HelloPeter explained that the company that received the most compliments or complaints over the last 10 days tops the list for each category. It is however impossible for a company who responds to be included in the complaints category or vice versa.<\/font> <\/p>\n

Payoff to hide complaints?<\/strong> <\/font><\/p>\n

Telkom\u2019s consistent appearance on the top spot of the complaints list may have been a major incentive for it to start responding on the consumer website. It definitely serves as an incentive for companies to join HelloPeter, as witnessed by its 298 strong \u2018companies who respond\u2019 list.<\/font> <\/p>\n

For some, concerns arose due to the fact that companies have to pay an annual fee to HelloPeter to respond to customers and join the \u2018companies who respond\u2019 list. The main issue raised is that money can effectively \u2018buy\u2019 a company off the complaints list.<\/font> <\/p>\n

It is however beneficial for customers when a company starts to respond to them, and HelloPeter\u2019s revenue model may serve the purpose of both keeping the website going and encouraging companies to join the website.<\/font> <\/p>\n

When looking at the complaints and compliments sections on the HelloPeter website it should however be noted that the list it is not a clear reflection of compliments or complaints but rather an indication of the companies\u2019 attitude towards customers. <\/font><\/p>\n

It is however telling that Telkom remains absent from the MyADSL forums where many of its customers congregate.<\/font> <\/p>\n

On MyADSL there are no fees for companies to join, but there are also no incentives like being removed from a complaints list. This raises the question as to whether Telkom only joined the HelloPeter website to be removed from the complaints list.<\/font> <\/p>\n

This may well be the case, but it is nonetheless encouraging that the telecoms giant started responding to consumers online.<\/font> <\/p>\n

Discuss this article<\/a> <\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Telkom\u2019s jump from the company who topped the list regarding complaints to the company who received the most compliments on the popular consumer website HelloPeter has caused some confusion. HelloPeter explains.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-551103","post","type-post","status-publish","format-standard","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/551103"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=551103"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/551103\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=551103"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=551103"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=551103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}