{"id":552154,"date":"2007-04-30T15:46:13","date_gmt":"2007-04-30T15:46:13","guid":{"rendered":"http:\/\/localhost:8888\/wordpress\/technology\/552154-can-t-do.html"},"modified":"2007-04-30T15:46:13","modified_gmt":"2007-04-30T15:46:13","slug":"can-t-do","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/552154-can-t-do.html","title":{"rendered":"CAN&#8217;T DO"},"content":{"rendered":"<p><font size=\"2\">I&#8217;m sure that Telkom believes the music it plays while you&#8217;re on hold is meant to be soothing, but after the tenth time you call any one of its contact centres it does become a bit annoying. Luckily, this time I was only treated to a few seconds of music before I hooked up with an agent. <\/font><\/p>\n<p><font size=\"2\">But that was where it all went haywire. <\/font><\/p>\n<p><font size=\"2\">Even though the company had bought a double page spread in the Sunday papers (22nd April), you couldn&#8217;t apply for the service until 1 May. <\/font><\/p>\n<p><font size=\"2\">The agent I spoke to was unable to give me details on what it would take to move my account to the new service and didn&#8217;t understand what the process would be if I needed to buy more bandwidth should I overshoot the bundled 1,2 or 3GB. He gave the impression that the brains trust at Telkom was still trying to figure out those details. <\/font><\/p>\n<p><font size=\"2\">For all the money that <a href=\"http:\/\/mybroadband.co.za\/wiki\/index.php\/Telkom\">Telkom<\/a> is spending on marketing its new service, you&#8217;d think it would have got its ducks in a row or trained its agents better. <\/font><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=73678\">Comments<\/a><\/p>\n<p \/>\n","protected":false},"excerpt":{"rendered":"<p>WHILE WE TRY not to pick on any one company more than once, the launch of Telkom&#8217;s bundled broadband offerings &#8211; called Do Broadband- necessitated a call to 10219.<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[],"class_list":["post-552154","post","type-post","status-publish","format-standard","hentry","category-technology"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/552154"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=552154"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/552154\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=552154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=552154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=552154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}