Most of the reports flagged issues related to “Online banking”, “Mobile banking”, and “Online login”.<\/p>\n\n\n\n
Numerous FNB customers also complained about being unable to access the mobile banking app or Internet banking online on Twitter\/X.<\/p>\n\n\n\n
Attempting to open the mobile banking app presented a “Request cannot be processed” error.<\/p>\n\n\n\n
“We are unable to process your request at the moment. The cause is being investigated,” it stated. “We apologise for the inconvenience caused. Please try again later.”<\/p>\n\n\n\n
While one user was able to log in to Internet banking on a browser, that channel also showed an error stating that system maintenance was causing “limited” online banking functionality.<\/p>\n\n\n\n
“As such, any payments you make may not reflect in your transaction history immediately,” the error said.<\/p>\n\n\n\n
“To avoid duplication, please contact us before you make the same payment again.” <\/p>\n\n\n\n
When trying to view a bank account on Internet banking, a second error popped up saying, “A result could not be retrieved from Online Banking.”<\/p>\n\n\n\n
Several FNB clients also reported they were unable to make card payments or use the bank’s ATMs. <\/p>\n\n\n\n
“Had to leave everything at the till because nothing is working \u2014 FNB cards, FNB banking app, nothing,” one frustrated user said.<\/p>\n\n\n\n
“FNB is not working and I ate at a restaurant, now it is time to pay,” a second complained. <\/p>\n\n\n\n
“Is FNB’s system down? My card declined and I can’t access my app. The ATMs aren’t working either,” a third said. <\/p>\n\n\n\n
While FNB had not initially acknowledged the problem on its social media channels, Rand Merchant Bank (RMB) \u2014 the corporate and investment arm of FNB parent FirstRand \u2014 has emailed its customers to notify them of a “System Issue”.<\/p>\n\n\n\n
It said the issues affected RMB and FNB.<\/p>\n\n\n\n
“Please be advised that we are currently experiencing technical issues,” the notification said. <\/p>\n\n\n\n
RMB stated that apps and services affected include the FNB\/RMB mobile app, Fintegrate, the payments and collections system, and the forex tab on all digital platforms.<\/p>\n\n\n\n
“Our technical teams have prioritised and are working on resolving the issues, and we will update you once resolved,” RMB said. <\/p>\n\n\n\n
By 14:20, FNB said the outage was resolved.<\/p>\n\n\n\n
“FNB sincerely apologises to customers for the downtime across multiple services including the FNB app and online banking channels,” said external communications head Sizwekazi Mdingi.<\/p>\n\n\n\n
“Our IT teams worked quickly to address the matter and our full functionality has been restored.”<\/p>\n\n\n\n
The graph below shows the increase in complaints of issues with FNB on Friday, 23 August 2024.<\/p>\n\n\n\n FNB and RMB have been hit by a major outage impacting their card payments, ATM services, and digital banking channels.<\/p>\n","protected":false},"author":341042,"featured_media":543305,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106],"tags":[70405,81969,57186,1313,2530],"class_list":["post-556980","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking-outage","tag-banking-outages","tag-card-payments","tag-fnb","tag-rmb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/556980"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=556980"}],"version-history":[{"count":12,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/556980\/revisions"}],"predecessor-version":[{"id":557011,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/556980\/revisions\/557011"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/543305"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=556980"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=556980"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=556980"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/08\/FNB-Downdetector-23-August-2024-vignette.jpg\")
<\/figure>\n","protected":false},"excerpt":{"rendered":"