Analytico\u2019s Q3 2024 broadband and ISP report shows that Afrihost is the best Internet service provider (ISP) in South Africa, followed by Mweb and Axxess.<\/p>\n\n\n\n
For this report, Analytico collected 1 million data points from 64 ISPs through MyBroadband\u2019s mobile speed test apps and website.<\/p>\n\n\n\n
The data Analytico collected included speed test results and customer satisfaction ratings for South Africa\u2019s top broadband providers.<\/p>\n\n\n\n
MyBroadband\u2019s mobile speed test apps and website ask users to rate their satisfaction with the service after doing a speed test.<\/p>\n\n\n\n
These data points are then used to calculate each Internet service provider\u2019s average customer satisfaction rating.<\/p>\n\n\n\n
For this article, Analytico used the score of twelve of the country\u2019s top ISPs. Smaller ISPs and fibre-only providers were not listed.<\/p>\n\n\n\n
Afrihost topped the rankings with a customer satisfaction score of 74%, continuing its excellent performance over the last two years.<\/p>\n\n\n\n
Afrihost burst onto the South African broadband scene in 2009 when it launched its unmatched R29 per GB ADSL data service. This helped it show rapid growth.<\/p>\n\n\n\n
With its excellent customer service, Afrihost became popular among South African broadband users.<\/p>\n\n\n\n
Afrihost won the coveted MyBroadband ISP of the Year Award every year in 2011, 2012, 2013, and 2014.<\/p>\n\n\n\n
After a slump in service while under partial MTN ownership, Afrihost climbed back to the top of the rankings at the end of 2022.<\/p>\n\n\n\n
Afrihost won the MyBroadband ISP of the Year Award in 2023 and 2024 and continues to top the rankings.<\/p>\n\n\n\n
Mweb is one of South Africa\u2019s oldest and most successful Internet service providers. It launched in the age of dial-up, pioneered uncapped DSL, and quickly adapted as fibre and LTE took over.<\/p>\n\n\n\n
In 2010, Mweb changed the South African broadband landscape forever when it launched uncapped ADSL, which many thought would be unsustainable.<\/p>\n\n\n\n
It remains one of the best-known ISPs in the country, and customers are clearly satisfied with the service and value they get from the company.<\/p>\n\n\n\n
Another top South African ISP, Axxess, finished third in the Q3 2024 rankings with an average customer satisfaction rating of 72%.<\/p>\n\n\n\n
Axxess won the MyBroadband ISP of the Year Award five times and continues to provide exceptional service levels and value for money.<\/p>\n\n\n\n
What makes Axxess unique is that it is the only top South African Internet service provider outside Gauteng and Cape Town.<\/p>\n\n\n\n
The big mobile networks in South Africa all provide fixed broadband options but struggle to compete against the top ISPs in customer satisfaction.<\/p>\n\n\n\n
Analytico also examined the average speeds recorded by users of each of the top ISPs. However, it found that speed does not necessarily equate to a good customer experience.<\/p>\n\n\n\n
While Afrihost showed the second-highest average speed of 62Mbps, Mweb users only achieved an average speed of 35Mbps.<\/p>\n\n\n\n
Speed indicates the subscriber mix rather than network performance. An ISP with more low-end customers will have a lower average speed, independent of its network quality.<\/p>\n\n\n\n
Customer satisfaction is at its highest if they can consistently get the advertised speeds they pay for, whether that is a higher or lower package.<\/p>\n\n\n\n
Customer support levels and the general experience when ordering or changing packages also play a significant role.<\/p>\n\n\n\n
The table below ranks South Africa\u2019s major ISPs in the first quarter based on user satisfaction ratings from MyBroadband\u2019s speed test platforms.<\/p>\n\n\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Afrihost, Mweb and Axxess are the top rated ISPs in South Africa when it comes to customer satisfaction.<\/p>\n","protected":false},"author":341074,"featured_media":543519,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4,28470],"tags":[1669,1765,97225,4928,213],"class_list":["post-563237","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadband","category-fibre","tag-afrihost","tag-axxess","tag-customer-satisfaction","tag-isp","tag-mweb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/563237"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341074"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=563237"}],"version-history":[{"count":4,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/563237\/revisions"}],"predecessor-version":[{"id":564190,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/563237\/revisions\/564190"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/543519"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=563237"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=563237"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=563237"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}Top ISPs<\/strong><\/td> Rating<\/strong><\/td> Average download speed (Mbps)<\/strong><\/td> Average Upload Speed (Mbps)<\/strong><\/td> Average Latency (ms)<\/strong><\/td><\/tr> Afrihost<\/strong><\/td> 74%<\/td> 61.97<\/td> 48.42<\/td> 19.50<\/td><\/tr> Mweb<\/strong><\/td> 73%<\/td> 34.65<\/td> 22.47<\/td> 9.50<\/td><\/tr> Axxess<\/strong><\/td> 72%<\/td> 51.66<\/td> 44.33<\/td> 24.94<\/td><\/tr> Internet Solutions<\/strong><\/td> 69%<\/td> 44.05<\/td> 34.02<\/td> 28.48<\/td><\/tr> Vox<\/strong><\/td> 67%<\/td> 48.31<\/td> 45.38<\/td> 16.55<\/td><\/tr> Webafrica<\/strong><\/td> 66%<\/td> 65.45<\/td> 66.39<\/td> 9.94<\/td><\/tr> Cell C<\/strong><\/td> 65%<\/td> 36.16<\/td> 28.29<\/td> 36.35<\/td><\/tr> Telkom<\/strong><\/td> 64%<\/td> 27.09<\/td> 18.47<\/td> 44.60<\/td><\/tr> Rain<\/strong><\/td> 64%<\/td> 31.17<\/td> 9.26<\/td> 45.26<\/td><\/tr> Vodacom<\/strong><\/td> 63%<\/td> 31.45<\/td> 23.21<\/td> 39.52<\/td><\/tr> MTN<\/strong><\/td> 61%<\/td> 23.47<\/td> 16.40<\/td> 43.96<\/td><\/tr> Supersonic<\/strong><\/td> 60%<\/td> 48.85<\/td> 44.01<\/td> 16.20<\/td><\/tr><\/tbody><\/table><\/div><\/figure>\n\n\n\n