{"id":573667,"date":"2024-12-02T08:25:49","date_gmt":"2024-12-02T06:25:49","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=573667"},"modified":"2024-12-02T10:26:19","modified_gmt":"2024-12-02T08:26:19","slug":"standard-bank-app-and-internet-banking-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/573667-standard-bank-app-and-internet-banking-problems.html","title":{"rendered":"Standard Bank app and Internet banking problems"},"content":{"rendered":"\n

Standard Bank experienced issues with its mobile banking app and Internet banking platform on Monday, 2 December 2024. Customers reported seeing error messages and experiencing limited functionality.<\/p>\n\n\n\n

Outage tracking website Downdetector<\/a> showed a sizeable spike in complaints that began at around 07:30 on Monday, 2 December 2024.<\/p>\n\n\n\n

“Continue banking with limited functionality? Our services are currently limited, and only some app features are available,” the banking app error message read.<\/p>\n\n\n\n

It also gave users the option to continue, sign out, or learn more.<\/p>\n\n\n\n

Some users reported that signing out and back into the banking app cleared this message. However, even after signing in with full functionality, some of their balances showed as zero.<\/p>\n\n\n\n

While some customers reported standard functionality, others have said certain balances weren’t showing correctly.<\/p>\n\n\n\n

Some users were presented with the following message when attempting to access the Internet banking platform: “Service Error: This service is currently unavailable. Please try again later, while we investigate.”<\/p>\n\n\n\n

Standard Bank told MyBroadband that its technicians were working to fix the issues.<\/p>\n\n\n\n

“Standard Bank technical teams are currently working to resolve the issue. The bank apologises for the inconvenience that this has caused,” it said.<\/p>\n\n\n\n

Several social media users voiced their frustration online.<\/p>\n\n\n\n

“App is not working @StandardBankZA it doesn’t show accounts and has errors in app,” one user posted<\/a> on X.<\/p>\n\n\n\n

“Please check with your teams because there is something wrong with the app. It last updated yesterday and one can’t transaction,” another posted<\/a>.<\/p>\n\n\n\n

Standard Bank has responded to some of the posts on social media, requesting that the users provide them with further details via direct message.<\/p>\n\n\n\n

“There haven’t been any updates regarding the app having issues. Please DM us with more details about what you are experiencing so that we can assist,” it said<\/a>.<\/p>\n\n\n\n

Standard Bank told MyBroadband that the issues were resolved by around 10:15 on Monday, 2 December. <\/p>\n\n\n\n

“Standard Bank can confirm that the disruptions that impacted services on its Mobile Banking App, Cellphone Banking and Internet Banking has been resolved,” it said.<\/p>\n\n\n\n

“The Bank apologises for the inconvenience that this has caused. Technical teams will continue to monitor the services closely.”<\/p>\n\n\n\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

Standard Bank customers are complaining of limited app banking functionality and challenges in accessing Internet banking.<\/p>\n","protected":false},"author":341076,"featured_media":516011,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[12819,70405,4980,8925,1851,30056],"class_list":["post-573667","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking-app","tag-banking-outage","tag-internet-banking","tag-online-banking","tag-standard-bank","tag-standard-bank-app"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/573667"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=573667"}],"version-history":[{"count":5,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/573667\/revisions"}],"predecessor-version":[{"id":573708,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/573667\/revisions\/573708"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/516011"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=573667"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=573667"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=573667"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}