“We apologise for the inconvenience caused and will continue to work tirelessly to return your viewing pleasure.”<\/p>\n\n\n\n
It added that it temporarily suspended all payments.<\/p>\n\n\n\n
“Customers who have paid will not lose their money and will be rewarded with bonuses once the signal is restored,” it said.<\/p>\n\n\n\n
According to a TV with Thinus report<\/a>, customers wanting refunds were instructed to email wecare@starsat.co.za. However, many report that they haven’t received a response for months.<\/p>\n\n\n\n Calls to the StarSat customer support centre are also going unanswered.<\/p>\n\n\n\n Frustrated with the lack of information and feedback, StarSat subscribers have taken to the broadcaster’s Facebook page, particularly the post containing its latest update, to voice their frustration.<\/p>\n\n\n\n “StarSat SA can you please reimburse me now? It’s been months without any subscriptions. I can’t afford to lose my money. Please just pay back my money for the month of October,” one user said<\/a>.<\/p>\n\n\n\n “Since your last communication with us on 8 October 2024, it’s now 4 months later, and you just went mute on us as if we don’t exist anymore,” another commented<\/a>.<\/p>\n\n\n\n There are numerous other comments requesting refunds and demanding updates from the broadcaster.<\/p>\n\n\n\n MyBroadband asked StarSat marketing manager Jan Hendrik Harmse about its progress and the issues surrounding refunds, but he didn’t immediately respond to our query.<\/p>\n\n\n\n In January 2025, Harmse told MyBroadband that the pay-TV broadcaster was still fighting to relaunch<\/a> in South Africa. However, he noted that it had restored its signal in other African countries where it operates.<\/p>\n\n\n\n “StarSat continues working diligently to relaunch its services. We will announce any changes,” he said.<\/p>\n\n\n\n “StarSat would like to thank everyone for their patience.”<\/p>\n\n\n\n![\"\"](\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2024\/06\/StarSat-offices.jpg\")