{"id":592559,"date":"2025-04-25T10:21:52","date_gmt":"2025-04-25T08:21:52","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=592559"},"modified":"2025-04-25T14:09:48","modified_gmt":"2025-04-25T12:09:48","slug":"nedbank-and-investec-payday-outages","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/592559-nedbank-and-investec-payday-outages.html","title":{"rendered":"Nedbank and Investec payday outages"},"content":{"rendered":"\n

Nedbank and Investec customers reported issues accessing the banks’ mobile apps and online banking on Friday, April 25, 2025.<\/p>\n\n\n\n

Outage tracking website Downdetector<\/a> showed a surge in reports from Nedbank users starting around 09:00.<\/p>\n\n\n\n

Several Nedbank customers on X\/Twitter complained<\/a> that their online banking and the Nedbank Money app wer<\/span>e not working or were very slow. <\/p>\n\n\n\n

One customer who spoke to MyBroadband was able to log into the mobile app but said that it took an unusually long time. <\/p>\n\n\n\n

In feedback to MyBroadband, Nedbank denied the issues amounted to an outage and said it was experiencing “slow response times” on its banking channels. <\/p>\n\n\n\n

“Our technology teams are busy with resolving the issue,” Nedbank said.<\/p>\n\n\n\n

This is at least the second major Nedbank outage in a month, with the previous incident occurring on 31 March 2025<\/a>.<\/p>\n\n\n\n

Reports about issues with Investec’s mobile banking app and online banking started at roughly 08:30.<\/p>\n\n\n\n

Investec support agents acknowledged<\/a> the bank was experiencing technical issues in response to its customers’ complaints. <\/p>\n\n\n\n

“Our digital team is currently looking into this matter, and we’ll let you know once the issue has been resolved. We apologise for the inconvenience,” they said.<\/p>\n\n\n\n

Investec subsequently told MyBroadband the issue was resolved just after 14:00 on Friday. <\/p>\n\n\n\n

The graphs below show the increase in complaints about Nedbank and Investec’s digital banking channels on Friday, 25 April 2025. <\/p>\n\n\n\n

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Two of South Africa’s major banks appeared to be suffering technical issues on payday. <\/p>\n","protected":false},"author":341042,"featured_media":589823,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[60385,81969,24162,2996,1111],"class_list":["post-592559","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-banking-apps","tag-banking-outages","tag-investec","tag-mobile-banking","tag-nedbank"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/592559"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=592559"}],"version-history":[{"count":14,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/592559\/revisions"}],"predecessor-version":[{"id":592664,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/592559\/revisions\/592664"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/589823"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=592559"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=592559"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=592559"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}