{"id":593221,"date":"2025-05-02T10:49:46","date_gmt":"2025-05-02T08:49:46","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=593221"},"modified":"2025-05-02T10:53:42","modified_gmt":"2025-05-02T08:53:42","slug":"big-openserve-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/fibre\/593221-big-openserve-outage.html","title":{"rendered":"Big Openserve outage"},"content":{"rendered":"\n

Telkom’s wholesale fixed-line division Openserve is experiencing a national outage on its low-cost fibre-to-the-home (FTTH) service Web Connect.<\/p>\n\n\n\n

In addition, Telkom’s fixed-LTE network is also having a serious connectivity issue.<\/p>\n\n\n\n

According to a post on Internet service provider (ISP) Afrihost’s network status page, outages are having a high impact on customers.<\/p>\n\n\n\n

“We are investigating reports of clients on Openserve Web Connect and Telkom Fixed LTE with no service. We apologise for the inconvenience caused,” it said.<\/p>\n\n\n\n

Vox posted a similar update to customers on its X\/Twitter support profile.” <\/p>\n\n\n\n

“Vox Notice: Openserve Web Connect Fibre Services FTTH. National. Some customers may experience problems with no connectivity,” the notice said.<\/p>\n\n\n\n

“Fault has been escalated to Openserve for investigation. Further feedback to follow.”<\/p>\n\n\n\n

Another status update from Vox indicates that Openserve fibre customers in Hartbeespoort are also experiencing connectivity issues.<\/p>\n\n\n\n

Outage reporting website Downdetector showed a significant spike<\/a> in complaints relating to Openserve services, beginning at around 08:30 on Friday, 2 May 2025.<\/p>\n\n\n\n

Telkom Internet services showed a similar increase in complaints at around the same time. <\/p>\n\n\n\n

Some Openserve customers have taken to social media to voice their frustration over the lack of connectivity.<\/p>\n\n\n\n

“Once again, an outage in Hartbeespoortdam, this is happening on a weekly basis,” one user posted.<\/p>\n\n\n\n

Users in other parts of the country\u00a0\u2014 including Cape Town, Durban, Ekurhuleni, George, Polokwane, and Pretoria \u2014 have also complained about a lack of connectivity.<\/p>\n\n\n\n

While the spike in complaints began on the morning of Friday, 2 May, some users say they have been without connectivity for several days.<\/p>\n\n\n\n

MyBroadband asked Telkom for feedback on the outages, but it did not immediately respond to our questions. We will update the article once we receive feedback.<\/p>\n\n\n\n

The charts below show the respective complaint surges for Openserve and Telkom on Downdetector on Friday, 2 May 2025.<\/p>\n\n\n\n

\"\"<\/a><\/figure>\n\n\n\n
\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

Openserve Web Connect and Telkom fixed-LTE services are currently experiencing a national outage.<\/p>\n","protected":false},"author":341076,"featured_media":526963,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[28470],"tags":[20153,33386,75384,109,60021],"class_list":["post-593221","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fibre","tag-fibre-to-the-home-ftth","tag-openserve","tag-openserve-web-connect","tag-telkom","tag-telkom-fixed-lte"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/593221"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=593221"}],"version-history":[{"count":6,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/593221\/revisions"}],"predecessor-version":[{"id":593235,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/593221\/revisions\/593235"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/526963"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=593221"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=593221"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=593221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}