{"id":597974,"date":"2025-06-10T19:08:33","date_gmt":"2025-06-10T17:08:33","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=597974"},"modified":"2025-06-11T07:47:01","modified_gmt":"2025-06-11T05:47:01","slug":"warning-to-fnb-virtual-card-users","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/security\/597974-warning-to-fnb-virtual-card-users.html","title":{"rendered":"Warning to FNB virtual card users"},"content":{"rendered":"\n

Several FNB customers have reported not receiving notifications for transactions on their virtual cards between 31 May and 4 June 2025.<\/p>\n\n\n\n

MyBroadband first noticed feedback<\/a> about people not receiving in-app or emailed “InContact” notifications for virtual card transactions last week.<\/p>\n\n\n\n

“Is anyone noticing something weird with InContact messages? I’m getting them for transfers, EFTs, eWallet, the works,” one customer posted.<\/p>\n\n\n\n

“But it’s missed some of my debit orders, and I’ve had none for any virtual card taps or spend online since around the 31st of last month [May 2025].”<\/p>\n\n\n\n

The user explained they had FNB support reset their inContact information, but the problem remained. “Checked it via the website too, and it’s all set up properly,” they said. <\/p>\n\n\n\n

They added that although only their virtual credit card transactions were impacted, they had not tried any physical cards or virtual debit cards.<\/p>\n\n\n\n

Four more forum members reported having the same issue, and several MyBroadband staff members subsequently checked their FNB app and confirmed they had the same issue.<\/p>\n\n\n\n

One staff member exclusively transacts with a virtual card for in-person and online payments. They performed nine virtual card transactions with a combined value over R6,000 with an InContact alert. <\/p>\n\n\n\n

All the payments were reflected in their transaction history on the mobile app and Internet banking but they had to open these platforms to see the payments.<\/p>\n\n\n\n

It was unclear whether all the affected users were using a particular digital wallet, the MyBroadband staff member had his virtual card linked to Google Wallet. <\/p>\n\n\n\n

The lack of notifications is concerning, as it could result in a customer losing a lot or all of their money if their card details had been compromised without their knowledge. <\/p>\n\n\n\n

Fortunately, it seemed the problem was resolved late in the week, as InContact notifications had returned for several of the impacted users from 5 June 2025. <\/p>\n\n\n\n

FNB credit card COO Gareth Rimmington acknowledged there was a disruption in sending notifications for virtual card transactions from 31 May 2025.<\/p>\n\n\n\n

“The issue affected all virtual card users who were transacting at the time that this issue was persisting,” Rimmington said.<\/p>\n\n\n\n

“The matter has since been resolved and we have put measures in place to keep customers informed of any service disruption in the future.”<\/p>\n\n\n\n

Rimmington said the bank resolved the issue on 4 June 2025, the same day customers first alerted FNB of the problem. <\/p>\n\n\n\n

Importance of transaction notifications<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

The lack of InContact notifications previously resulted<\/a> in an FNB customer being unable to act promptly to stop fraud on his bank account.<\/p>\n\n\n\n

Frontend software engineer Herman Stander explained that he had lost an entire month’s salary after falling victim to a phishing attack.<\/p>\n\n\n\n

Fraudsters appropriated Stander’s virtual card information through a fake link to pay customs on an SA Post Office package. He was coincidentally expecting a parcel.<\/p>\n\n\n\n

Stander also mistakenly shared the one-time PIN for linking the card with Google Wallet, remembering too late that he wouldn’t have needed an OTP to approve the payment.<\/p>\n\n\n\n

The attackers successfully performed 12 transactions for under R5,000, wiping out almost his entire bank account. <\/p>\n\n\n\n

While the virtual card has a rotating CVV for online transactions, this does not work for in-person payments, as it would result in transaction failures. <\/p>\n\n\n\n

While Stander acknowledged that he was in the wrong for sharing his card details with a fraudster, he received no InContact notifications for the payments.<\/p>\n\n\n\n

If those notifications had been served to him, he may have been able to take action and block his card to limit his losses.<\/p>\n","protected":false},"excerpt":{"rendered":"

Several FNB customers reported receiving no InContact notifications for virtual card payments between 31 May and 5 June 2025. <\/p>\n","protected":false},"author":341042,"featured_media":469259,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106,27],"tags":[31052,1313,165,69461,80697],"class_list":["post-597974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-security","tag-card-fraud","tag-fnb","tag-fraud","tag-mobile-banking-apps","tag-virtual-cards"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/597974"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=597974"}],"version-history":[{"count":13,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/597974\/revisions"}],"predecessor-version":[{"id":598304,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/597974\/revisions\/598304"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/469259"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=597974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=597974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=597974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}