{"id":607287,"date":"2025-08-18T17:29:12","date_gmt":"2025-08-18T15:29:12","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=607287"},"modified":"2025-08-19T08:43:26","modified_gmt":"2025-08-19T06:43:26","slug":"afrihost-hit-by-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/607287-afrihost-hit-by-outage.html","title":{"rendered":"Afrihost hit by outage"},"content":{"rendered":"\n<p>Internet service provider Afrihost has been hit by an outage, causing downtime for all its fibre customers, regardless of infrastructure provider.<\/p>\n\n\n\n<p>Customers reported experiencing problems since the morning of Monday, 18 August 2025. Afrihost published a notice just before 11:00 stating that it was investigating reports of no connectivity from clients.<\/p>\n\n\n\n<p>Just before 13:00, Afrihost said that it had identified the cause of the connectivity issue affecting clients and was actively working on a resolution.<\/p>\n\n\n\n<p>\u201cOur team is committed to restoring services as quickly as possible. We sincerely apologise for the inconvenience and appreciate your patience while we resolve this matter,\u201d the ISP said.<\/p>\n\n\n\n<p>A customer support representative on the MyBroadband forum responding to customers said the issue is nationwide, affecting all their fibre network operators on Dynamic Host Configuration Protocol (DHCP).<\/p>\n\n\n\n<p>DHCP is used to assign Internet Protocol (IP) addresses to devices on a network. In the case of a fibre Internet service provider (ISP), these are the IP addresses assigned to a home or office\u2019s main router.<\/p>\n\n\n\n<p>\u201cWe are working tirelessly to have this resolved as soon as possible,\u201d Afrihost reiterated.<\/p>\n\n\n\n<p>Tech-savvy users on the MyBroadband forum reported that they were receiving Carrier-Grade Network Address Translation (CGNAT) IP addresses.<\/p>\n\n\n\n<p>These are private IP addresses that must be translated to a public address by the ISP\u2019s systems. They are often associated with poorer performance, or limited functionality for more technical users.<\/p>\n\n\n\n<p>Afrihost said it was aware that clients were being allocated CGNAT addresses and said it would not allocate public IPs until the outage is resolved.<\/p>\n\n\n\n<p>Customers on Openserve and Vodacom fibre have reported being unaffected by the outage. Afrihost explained that services on PPPoE were not impacted.<\/p>\n\n\n\n<p>Just after 16:30,&nbsp; Afrihost said its engineers were still actively working on resolving the connectivity issue affecting clients.<\/p>\n\n\n\n<p>\u201cWhile we have identified the root cause, work is still ongoing to fully restore services,\u201d it said<\/p>\n\n\n\n<p>\u201cWe understand the inconvenience this may be causing and assure you that restoring your connection remains our top priority.\u201d<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"757\" height=\"320\" src=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2025\/08\/Afrihost-outage-18-August-2025.jpg\" alt=\"\" class=\"wp-image-607288\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2025\/08\/Afrihost-outage-18-August-2025.jpg 757w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2025\/08\/Afrihost-outage-18-August-2025-600x254.jpg 600w\" sizes=\"(max-width: 757px) 100vw, 757px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Internet service provider Afrihost has been hit by a national outage, causing downtime for all its fibre customers, regardless of infrastructure provider.<\/p>\n","protected":false},"author":15,"featured_media":589869,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28470,18],"tags":[1669,2956,64187],"class_list":["post-607287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fibre","category-internet","tag-afrihost","tag-downtime","tag-internet-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607287"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=607287"}],"version-history":[{"count":3,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607287\/revisions"}],"predecessor-version":[{"id":607325,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607287\/revisions\/607325"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/589869"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=607287"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=607287"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=607287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}