{"id":607621,"date":"2025-08-20T17:21:46","date_gmt":"2025-08-20T15:21:46","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=607621"},"modified":"2025-08-21T08:26:03","modified_gmt":"2025-08-21T06:26:03","slug":"big-capitec-outage-2","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/607621-big-capitec-outage-2.html","title":{"rendered":"Big Capitec outage"},"content":{"rendered":"\n

Capitec experienced a major technical outage on Wednesday, with some customers struggling to sign into its mobile banking app or web-based Internet banking, while others were unable to transact using these channels.<\/p>\n\n\n\n

Downdetector<\/a> showed a steep increase in user reports of issues with Capitec from around 16:00. The majority of reports were related to issues with mobile banking and online banking. <\/p>\n\n\n\n

Some users reported being unable to log into the app, with various errors including “We’re unable to verify your app installation” and “Connection issue: We’re having trouble connecting to Capitec.”<\/p>\n\n\n\n

Others were able to sign into the app but found many of its functions were not working, including digital transactions.<\/p>\n\n\n\n

Numerous affected users flooded X with complaints about the downtime. “Capitec app is down when I was about send girlfriend allowance,” one user said<\/a>. <\/p>\n\n\n\n

“Capitec, I’m trying to buy electricity and I can’t because your app is down,” another complained<\/a>. “Capitec, send apologies properly, send us each R500,” a third user joked<\/a>. <\/p>\n\n\n\n

The bank responded to some users’ complaints on its social media channels and sent a mobile app push notification stating that the app was offline. <\/p>\n\n\n\n

“Our app isn’t working right now and we’re really sorry,” the notification said. “You can still pay with your card or visit a branch. We are fixing it and will keep you updated.”<\/p>\n\n\n\n

In quick feedback to MyBroadband, a Capitec spokesperson acknowledged that its app had been having “sign-in issues.”<\/p>\n\n\n\n

“Clients can still use their cards to transact,” they reiterated. “The team is work on fixing the issue, once that\u2019s done I\u2019ll have more information to share.”<\/p>\n\n\n\n

The issue appeared to have been resolved early in the evening, with Capitec support agents advising customers<\/a> that the app was back up and running. <\/p>\n\n\n\n

The bank’s last major digital downtime<\/a> was at the end of April 2025. In that instance, the bank’s web-based Internet platform went offline.<\/p>\n\n\n\n

The graph below from Downdetector shows the rise in reports of issues on Capitec on Wednesday, 20 August 2025.<\/p>\n\n\n\n

Capitec outage reports \u2014 Wednesday<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Capitec app errors on 20 August 2025<\/h2>\n\n\n\n
\n
\"\"
Errors on mobile app for users able to log in<\/figcaption><\/figure>\n\n\n\n
\"\"
Errors on mobile app for users able to log in<\/figcaption><\/figure>\n\n\n\n
\"\"
Errors on web-based Capitec banking platform<\/figcaption><\/figure>\n\n\n\n
\"\"
Errors on web-based Capitec banking platform<\/figcaption><\/figure>\n\n\n\n
\"\"
Push notification about mobile app downtime <\/figcaption><\/figure>\n<\/figure>\n","protected":false},"excerpt":{"rendered":"

Some users reported being unable to log into the app, with various errors including “We’re unable to verify your app installation” and “Connection issue: We’re having trouble connecting to Capitec.”<\/p>\n","protected":false},"author":341042,"featured_media":555253,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106],"tags":[5334,24410,8925],"class_list":["post-607621","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-capitec","tag-digital-banking","tag-online-banking"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607621"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=607621"}],"version-history":[{"count":18,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607621\/revisions"}],"predecessor-version":[{"id":607695,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/607621\/revisions\/607695"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/555253"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=607621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=607621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=607621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}