{"id":613870,"date":"2025-10-12T13:18:50","date_gmt":"2025-10-12T11:18:50","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=613870"},"modified":"2025-10-13T08:49:04","modified_gmt":"2025-10-13T06:49:04","slug":"discovery-hit-by-another-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/internet\/613870-discovery-hit-by-another-outage.html","title":{"rendered":"Discovery hit by another outage"},"content":{"rendered":"\n

Medical aid titan Discovery experienced its second IT-related system outage in a week on Sunday, 12 October 2025.<\/p>\n\n\n\n

Customers reported online that the Discovery app and website did not work. Users trying to access their Discovery Miles also encountered errors.<\/p>\n\n\n\n

Outage tracker Downdetector showed a sharp rise in problem reports at around 10:30. Discovery confirmed<\/a> the issue at 12:30.<\/p>\n\n\n\n

\u201cWe are experiencing intermittent issues on our claims system, affecting pharmacy and hospital connections,\u201d it said.<\/p>\n\n\n\n

\u201cWe\u2019re working tirelessly to resolve the issue ASAP and apologise for any inconvenience caused. Stay tuned for updates!\u201d<\/p>\n\n\n\n

This comes after Discovery\u2019s online platforms for its medical aid and insurance services suffered an outage on Monday, 6 October 2025<\/a>. As before, the Discovery Bank website and app do not appear to be impacted.<\/p>\n\n\n\n

Discovery is not the only company to have experienced major disruptions to their online services in the past two weeks.<\/p>\n\n\n\n

The Courier Guy\u2019s website was offline<\/a> on Tuesday, 30 September, while Mweb experienced an outage<\/a> of its email services on Thursday, 2 October.<\/p>\n\n\n\n

According to The Courier Guy, the website outage did not disrupt its services. It also provided customers with alternative methods to book collections while communicating with them about the downtime.<\/p>\n\n\n\n

Mweb said its outage was limited to email access via POP\/IMAP and the webmail portal due to an issue at its upstream vendor.<\/p>\n\n\n\n

Mweb was also not the only communications service provider that experienced a service outage in the past month. Telkom\u2019s mobile network suffered a national outage at the end of September<\/a>.<\/p>\n\n\n\n

Earlier in September, Afrihost and MetroFibre reported high-impact fibre connectivity outages affecting customers around the country.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Internet outages in South Africa<\/h2>\n\n\n\n

At the end of May, Telkom had a significant outage in parts of the Western Cape. This mainly seemed to impact its Internet service provider operations, chiefly affecting fibre broadband customers.<\/p>\n\n\n\n

Also in May, Internet service provider Cybersmart suffered an extended outage<\/a> when several of its core routers failed due to a sudden surge in global routing data.<\/p>\n\n\n\n

Cybersmart still had a few old Cisco 6500 routers in its network, which the network equipment vendor had stopped manufacturing in 2015.<\/p>\n\n\n\n

On 21 May, Vodacom experienced a network outage<\/a> due to a power fault in a Midrand data centre. The outage prevented customers from making calls and accessing the Internet for nearly two hours.<\/p>\n\n\n\n

Also on 21 May, two incidents briefly interrupted data traffic for many Internet service providers (ISPs) at South Africa\u2019s largest Internet exchange point, NAPAfrica.<\/p>\n\n\n\n

The downtime happened because of a software bug in a piece of networking equipment that prevented it from responding correctly to a flood of traffic from a remote network.<\/p>\n\n\n\n

NAPAfrica said the particular issue that caused the flood of traffic not to be handled correctly was previously logged with its vendor and has been acknowledged as an official bug.<\/p>\n\n\n\n

\u201cThe recommendation from the vendor was to use port protection mode to prevent port flapping and to ensure that leaks would not affect the network,\u201d it said.<\/p>\n\n\n\n

\u201cIn this particular case, protection mode has proven to be ineffective, resulting in the same issues related to the aforementioned bug.\u201d<\/p>\n\n\n\n

To mitigate this issue, NAPAfrica said it has begun implementing static access control lists to ensure stability.<\/p>\n","protected":false},"excerpt":{"rendered":"

Discovery confirmed on Sunday that it experienced a system outage impacting several customers.<\/p>\n","protected":false},"author":15,"featured_media":613143,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18,40380],"tags":[15844],"class_list":["post-613870","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-internet","category-trending","tag-discovery"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/613870"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=613870"}],"version-history":[{"count":4,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/613870\/revisions"}],"predecessor-version":[{"id":613903,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/613870\/revisions\/613903"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/613143"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=613870"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=613870"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=613870"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}