{"id":614739,"date":"2025-10-20T10:49:13","date_gmt":"2025-10-20T08:49:13","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=614739"},"modified":"2025-10-20T12:56:32","modified_gmt":"2025-10-20T10:56:32","slug":"amazon-outage-leads-to-widespread-internet-blackout-in-south-africa","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cloud-hosting\/614739-amazon-outage-leads-to-widespread-internet-blackout-in-south-africa.html","title":{"rendered":"Amazon outage leads to widespread Internet blackout in South Africa"},"content":{"rendered":"\n

Internet users worldwide are reporting issues trying to access services hosted by Amazon Web Services (AWS), with impacted platforms including Bash, Zoom, and SnapChat.<\/p>\n\n\n\n

Other major impacted companies and services include Atlassian, Coinbase, Perplexity AI, the Epic Games Store, Amazon Prime Video, and Roblox.<\/p>\n\n\n\n

AWS has acknowledged the issues on its Service Health page<\/a>, saying the outage has disrupted its DynamoDB service, which had a knock-on affect on other AWS services.<\/p>\n\n\n\n

“We can confirm significant error rates for requests made to the DynamoDB endpoint in the US-East-1 Region,” it said.<\/p>\n\n\n\n

“This issue also affects other AWS Services in the US-East-1 Region. During this time, customers may be unable to create or update Support Cases.”<\/p>\n\n\n\n

It added that engineers were immediately engaged and are actively working on mitigating the issue, while determining and understanding the root cause.<\/p>\n\n\n\n

Other impacted AWS services include AWS Config, Database Migration Service, Elemental, Lambda, CloudFront, Elastic Cloud Compute, Elastic Kubernetes Service, and Interactive Video Service.<\/p>\n\n\n\n

However, it should be noted that the list of other impacted AWS services continues to get longer MyBroadband contacted Amazon for comment, and it directed us to its AWS Health Dashboard<\/a>.<\/p>\n\n\n\n

“We have identified a potential root cause for error rates for the DynamoDB APIs in the US-EAST-1 Region,” it stated.<\/p>\n\n\n\n

“Based on our investigation, the issue appears to be related to DNS resolution of the DynamoDB API endpoint in US-EAST-1. We are working on multiple parallel paths to accelerate recovery.”<\/p>\n\n\n\n

Amazon said the issue also affects other AWS Services in the US-EAST-1 Region. Global services or features that rely on US-EAST-1 endpoints such as IAM updates and DynamoDB Global tables may also be experiencing issues.<\/p>\n\n\n\n

“During this time, customers may be unable to create or update Support Cases. We recommend customers continue to retry any failed requests,” it said.<\/p>\n\n\n\n

Reports of issues at AWS started emerging at around 08:45 on Monday, 20 October 2025, on outage reporting platform Downdetector.co.za<\/a>. Many users have posted about the challenges on social media.<\/p>\n\n\n\n

“A massive internet outage is affecting popular gaming apps like Dead By Daylight, Fortnite, and Roblox,” one user posted<\/a> on X\/Twitter.<\/p>\n\n\n\n

“Major apps down. Many of the largest apps are reportedly experiencing major issues. Amazon, Snapchat, Roblox, and Fortnite are among some of the affected apps,” another user posted<\/a>.<\/p>\n\n\n\n

The chart below shows the spike in Downdetector.co.za reports regarding an outage at AWS that began at around 08:45 on Monday, 20 October 2025<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Users began reporting issues at AWS at around 08:45 on Monday, 20 October 2025.<\/p>\n","protected":false},"author":341076,"featured_media":535409,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[25],"tags":[723,27543,101879,101878],"class_list":["post-614739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-hosting","tag-amazon","tag-amazon-web-services-aws","tag-aws-crash","tag-aws-outage"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/614739"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341076"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=614739"}],"version-history":[{"count":9,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/614739\/revisions"}],"predecessor-version":[{"id":614761,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/614739\/revisions\/614761"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/535409"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=614739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=614739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=614739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}