{"id":620672,"date":"2025-11-28T10:40:25","date_gmt":"2025-11-28T08:40:25","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=620672"},"modified":"2025-11-28T13:52:44","modified_gmt":"2025-11-28T11:52:44","slug":"fnb-hit-by-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/620672-fnb-hit-by-outage.html","title":{"rendered":"FNB hit by outage"},"content":{"rendered":"\n

First National Bank (FNB) customers are reporting problems with the bank\u2019s card payment authentication system, which is preventing them from placing orders on Black Friday, 28 November 2025.<\/p>\n\n\n\n

The problem may be related to an issue with the FNB mobile app, which intermittently displays a server error message when customers attempt to sign in.<\/p>\n\n\n\n

\u201cRequest cannot be processed. We are unable to process your request at the moment. The cause is being investigated,\u201d the error message states.<\/p>\n\n\n\n

\u201cWe apologise for the inconvenience caused. Please try again later.\u201d<\/p>\n\n\n\n

Outage tracking service Downdetector shows that FNB customers began reporting issues from around 09:30 on Friday.<\/p>\n\n\n\n

\u201cFNB, what is wrong with your banking app? I can’t login. I need to process payments,\u201d one customer said<\/a> on Twitter\/X.<\/p>\n\n\n\n

\u201cSo annoying, I’ve made a double payment because of this nonsense,\u201d said<\/a> another.<\/p>\n\n\n\n

\u201cThe FNB app is not down, however, due to the extraordinarily high volumes of transactions currently being experienced, some intermittent failures are being reported,\u201d an FNB spokesperson told MyBroadband.<\/p>\n\n\n\n

\u201cAs of 08:05 this morning, FNB has seen a 50% year-on-year increase in cumulative Virtual Card transactions for Black Friday.\u201d<\/p>\n\n\n\n

FNB said that while thousands of transactions continue to be processed, some customers may still experience intermittent access, but the matter is being closely managed to enhance capacity.<\/p>\n\n\n\n

\u201cAll other channels are functioning at full capacity. We thank our customers for their support and apologise for any frustration caused,\u201d it said.<\/p>\n\n\n\n

Certain payment providers are allowing customers to use FNB\u2019s fallback one-time PIN (OTP) authentication system.<\/p>\n\n\n\n

While this significantly increases the time it takes to authenticate a transaction, it provides a way to circumvent the issues with the FNB app when approving payments.<\/p>\n\n\n\n

TFG\u2019s online shopping platform, Bash, has a notice in its app warning customers about FNB\u2019s ongoing card payment problems.<\/p>\n\n\n\n

\u201cSome users may get a payment failure using FNB cards. Please try again or use another method,\u201d it states.<\/p>\n\n\n\n

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Service outages in South Africa<\/h2>\n\n\n\n

This latest outage comes after FNB\u2019s online stockbroking and portfolio management website experienced an extended outage in October 2025.<\/p>\n\n\n\n

Customers contacted MyBroadband to report that they were unable to view their accounts or trade using the website for more than a day.<\/p>\n\n\n\n

One reader said the service was intermittently available on Thursday, 16 October but completely unusable on Friday.<\/p>\n\n\n\n

Following publication, FNB restored its trading platform\u2019s online services and provided MyBroadband with feedback about the outage.<\/p>\n\n\n\n

\u201cFNB Stockbroking and Portfolio Management experienced intermittent trading platform disruptions between 16 and 17 October 2025, due to a temporary issue involving our third-party trading service provider,\u201d it said.<\/p>\n\n\n\n

\u201cDuring this period, clients were still able to trade via the FNB Banking App and the trading desk. We can confirm that the platform has since been fully restored, and trading services are now operational.\u201d<\/p>\n\n\n\n

FNB was not the only company that recently experienced service disruptions. Much of the gov.za namespace went offline<\/a> in October.<\/p>\n\n\n\n

\u201cOne of our Internet breakout points situated in Centurion, Gauteng, experienced an outage,\u201d a Sita spokesperson told MyBroadband.<\/p>\n\n\n\n

Sita explained that the Internet link went down due to a cable break. The affected areas were diverted to the backup link, which became congested due to the additional traffic load.<\/p>\n\n\n\n

This resulted in Domain Name System servers not resolving Internet addresses for most South African government departments.<\/p>\n\n\n\n

Bank Zero experienced downtime<\/a> in August after previously unannounced maintenance took longer than expected.<\/p>\n\n\n\n

Medical aid titan Discovery experienced its second IT-related system outage in a week on Sunday, 12 October 2025.<\/p>\n\n\n\n

Customers reported online that the Discovery app and website did not work. Users trying to access their Discovery Miles also encountered errors.<\/p>\n\n\n\n

This comes after Discovery\u2019s online platforms for its medical aid and insurance services suffered an outage on Monday, 6 October 2025<\/a>. The Discovery Bank website and app were not impacted.<\/p>\n","protected":false},"excerpt":{"rendered":"

FNB customers report that they are unable to authenticate card payments while shopping Black Friday specials.<\/p>\n","protected":false},"author":15,"featured_media":612664,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[10106,55460],"tags":[97633,18390],"class_list":["post-620672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-black-friday","tag-black-friday-2025","tag-first-national-bank-fnb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620672"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=620672"}],"version-history":[{"count":5,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620672\/revisions"}],"predecessor-version":[{"id":620760,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620672\/revisions\/620760"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/612664"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=620672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=620672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=620672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}