{"id":620778,"date":"2025-11-28T14:57:05","date_gmt":"2025-11-28T12:57:05","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=620778"},"modified":"2025-11-28T15:41:09","modified_gmt":"2025-11-28T13:41:09","slug":"fnb-under-fire-about-black-friday-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/620778-fnb-under-fire-about-black-friday-problems.html","title":{"rendered":"FNB under fire about Black Friday problems"},"content":{"rendered":"\n

First National Bank (FNB) has been experiencing problems for over five hours on Black Friday, 28 November 2025, with customers unable to log into their online banking or make payments.<\/p>\n\n\n\n

Several FNB Business Banking customers have also informed MyBroadband that they are unable to transact or access their financial information.<\/p>\n\n\n\n

They say that sometimes they can\u2019t log in at all. If they can log in, there is limited functionality. Neither payments nor transfers are working as they cannot be authorised.<\/p>\n\n\n\n

\u201cI have never been so inconvenienced in my life, im stuck with no way to process payments,\u201d one customer said<\/a> on Twitter\/X.<\/p>\n\n\n\n

\u201cFNB, what\u2019s happening with you? I can\u2019t access my app nor use mobile banking and I need my money asap,\u201d another said<\/a>.<\/p>\n\n\n\n

\u201cFNB this is going on since 10am this morning. How am I supposed to run a business if I can’t pay anything? Seems like this happens every year when Black Friday hits,\u201d said<\/a> another.<\/p>\n\n\n\n

One customer was blunt in expressing<\/a> his frustration with the bank: \u201cFNB, you guys are downplaying your app and online failures! #fnbdown.\u201d<\/p>\n\n\n\n

Outage tracking service Downdetector shows that FNB customers began reporting issues from around 09:30 on Friday.<\/p>\n\n\n\n

The problem initially appeared to be related to the FNB mobile app, which intermittently displays a server error message when customers attempt to sign in.<\/p>\n\n\n\n

\u201cRequest cannot be processed. We are unable to process your request at the moment. The cause is being investigated,\u201d the error message states.<\/p>\n\n\n\n

\u201cWe apologise for the inconvenience caused. Please try again later.\u201d<\/p>\n\n\n\n

However, FNB told MyBroadband that its app was not offline, but was experiencing intermittent failures due to extraordinarily high transaction volumes.<\/p>\n\n\n\n

\u201cAs of 08:05 this morning, FNB has seen a 50% year-on-year increase in cumulative Virtual Card transactions for Black Friday,\u201d a spokesperson for the bank told MyBroadband.<\/p>\n\n\n\n

\u201cWhile thousands of transactions continue to be processed, some customers may still experience intermittent access but the matter is being closely managed to enhance capacity.\u201d<\/p>\n\n\n\n

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Fallback authorisation mechanism works, if available<\/h2>\n\n\n\n

Certain payment providers are allowing customers to use FNB\u2019s fallback one-time PIN (OTP) authentication system.<\/p>\n\n\n\n

While this significantly increases the time it takes to authenticate a transaction, it provides a way to circumvent the current issues in FNB\u2019s online systems when approving payments.<\/p>\n\n\n\n

TFG\u2019s online shopping platform, Bash, has a notice in its app warning customers about FNB\u2019s ongoing card payment problems.<\/p>\n\n\n\n

\u201cSome users may get a payment failure using FNB cards. Please try again or use another method,\u201d it states.<\/p>\n\n\n\n

In feedback sent to MyBroadband on Friday morning, FNB stated that all its other channels were functioning at full capacity.<\/p>\n\n\n\n

\u201cWe thank our customers for their support and apologise for any frustration caused,\u201d it said.<\/p>\n\n\n\n

FNB says services returning to normal<\/h2>\n\n\n\n

Just after 15:30, FNB said that the performance of its online channels was returning to normal.<\/p>\n\n\n\n

“We have addressed issues across several FNB services, including intermittent login and payment challenges on Business Banking,” it stated.<\/p>\n\n\n\n

“Performance has improved significantly and continues to stabilise, with our teams actively monitoring and managing all aspects of our services.”<\/p>\n","protected":false},"excerpt":{"rendered":"

FNB has been experiencing problems for over five hours on Black Friday, with customers unable to log into their online banking or make payments.<\/p>\n","protected":false},"author":15,"featured_media":615631,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106,55460],"tags":[7001,97633,18390],"class_list":["post-620778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","category-black-friday","tag-black-friday","tag-black-friday-2025","tag-first-national-bank-fnb"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620778"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=620778"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620778\/revisions"}],"predecessor-version":[{"id":620786,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/620778\/revisions\/620786"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/615631"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=620778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=620778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=620778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}