{"id":64156,"date":"2012-11-07T15:41:50","date_gmt":"2012-11-07T13:41:50","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=64156"},"modified":"2012-11-07T15:59:36","modified_gmt":"2012-11-07T13:59:36","slug":"afrihost-adsl-problems-explained","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/adsl\/64156-afrihost-adsl-problems-explained.html","title":{"rendered":"Afrihost ADSL problems explained"},"content":{"rendered":"

Numerous Afrihost<\/a> ADSL clients have been complaining about slow speeds and high latency on their ADSL service, and the company\u2019s CEO Gian Visser<\/a> has explained that they are actively addressing these problems.<\/p>\n

Afrihost recently moved their ADSL client base from Internet Solutions<\/a> to MTN<\/a>, which gives the ISP more control over their wholesale ADSL network. This move, said Visser, brought some teething problems.<\/p>\n

\u201cIt was obviously a massive undertaking and there have been a few teething problems. Unfortunately there are still some issues that are affecting a small percentage of our users and I promise you that it is our top priority to resolve these,\u201d said Visser.<\/p>\n

\u201cAfrihost, Axxess<\/a>, and MTN’s tech teams are working (literally) night and day to get all the kinks sorted out 100%. \u201c<\/p>\n

The problems<\/strong><\/p>\n

The Afrihost CEO listed the following problems, with details about what is being done to resolve these problems.<\/p>\n

The average latency in Cape Town has increased marginally (by about 50ms) as we don’t have a Cape Town IPC yet. However, we will be getting an IPC in Cape Town early in the new year which should remedy this.<\/p>\n

The biggest challenge we’ve been having is with our Home Uncapped product. We are trying to ensure the best possible experience for each uncapped client – for this reason we do not want to throttle our users in any way. Instead we are focusing on prioritising protocols: This will give higher priority to real-time actions (such as surfing, e-mail, YouTube<\/a> etc) and deprioritise non-real-time actions (such as torrenting) during peak hours when the network is at its busiest.<\/p>\n

Visser explained that, at times, the protocol prioritisation has not always worked as planned which has led to intermittent congestion of the network and spikes in latency.<\/p>\n

\u201cHowever, I am confident that within the next day we will have solved this challenge and our user experience should be excellent again,\u201d said Visser.<\/p>\n

\"Gian<\/a>

Gian Visser<\/p><\/div>\n

Interesting stats<\/strong><\/p>\n

Visser also shared some interesting statistics with MyBroadband about their move from Internet Solutions (IS) to MTN.<\/p>\n

The overall capacity of IPC we have available to us now as compared to when we were on the IS network is significantly higher.<\/p>\n

While we didn’t know exactly how many Gbps of IPC our (Afrihost and Axxess) clients were using on the IS network (since they managed the network), we do know this: We are currently delivering 38.27% more GBs on average every day to our clients on the new network than we were a month ago.<\/p>\n

Visser concluded saying that they are aiming to make their clients\u2019 experience amazing: \u201cI encourage any MyBroadband user who has not been happy with their ADSL connection’s performance to e-mail afriman@afrihost.com with feedback and we’ll do our best to help\u201d.<\/p>\n

Related articles<\/strong><\/p>\n

Afrihost uncapped, unshaped ADSL tested<\/strong><\/a><\/p>\n

Afrihost slashes uncapped, unshaped ADSL prices<\/strong><\/a><\/p>\n

Afrihost\u2019s big ADSL move<\/strong><\/a><\/p>\n

Big Afrihost ADSL move<\/strong><\/a><\/p>\n

Afrihost ADSL bandwidth app launched<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Afrihost CEO explains why some of the company\u2019s ADSL clients experience slow speeds and high latency, and what is being done about it<\/p>\n","protected":false},"author":2,"featured_media":48106,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[1669,1988,35],"class_list":["post-64156","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adsl","tag-afrihost","tag-gian-visser","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/64156"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=64156"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/64156\/revisions"}],"predecessor-version":[{"id":64158,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/64156\/revisions\/64158"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/48106"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=64156"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=64156"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=64156"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}