{"id":643298,"date":"2026-04-24T07:43:49","date_gmt":"2026-04-24T05:43:49","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=643298"},"modified":"2026-04-24T08:52:29","modified_gmt":"2026-04-24T06:52:29","slug":"standard-bank-internet-banking-hit-by-outage","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/643298-standard-bank-internet-banking-hit-by-outage.html","title":{"rendered":"Standard Bank Internet banking hit by outage"},"content":{"rendered":"\n

Standard Bank is struggling with limited functionality on its mobile banking app, with users on social media reporting being unable to log in. The issues arise on payday for millions of South Africans.<\/p>\n\n\n\n

The mobile banking app launches with limited functionality, but only after prompting users to enter an OTP sent to their email addresses.<\/p>\n\n\n\n

Several users also reported that entering the OTP did not work. They were then prompted to send a new OTP, which did not arrive.<\/p>\n\n\n\n

There was a timer to resend OTPs which did not arrive. Customers reported that after 15 minutes all the OTPs arrived at the same time, none of which allowed them to log in.<\/p>\n\n\n\n

MyBroadband confirmed that the app was experiencing connectivity issues and displayed a message asking users whether they would like to continue using it with “limited functionality.”<\/p>\n\n\n\n

“Our services are currently limited, and only some app features are available,” a notification on the Standard Bank app read.<\/p>\n\n\n\n

We also confirmed that the bank’s web-based online banking platform was offline, with the site stating that it could not find user accounts.<\/p>\n\n\n\n

“But we are fixing the issue. Please try again, or come back later,” the error message on the Internet banking platform read.<\/p>\n\n\n\n

On Twitter\/X, Standard Bank’s official account was replying to users reporting connectivity issues with the app, telling them to continue trying to log in.<\/p>\n\n\n\n

“Please click on ‘resend’ and use the latest OTP received. If it does not work, kindly send us a private message,” the bank stated on X<\/a>.<\/p>\n\n\n\n

Some users reported on social media that the app had been experiencing intermittent outages since 5:00 on Friday morning.<\/p>\n\n\n\n

According to outage tracking service Downdetector<\/a>, users began reporting issues connecting to the Standard Bank app as early as 5:13 on Friday. Around 130 reports were filed by 7:00.<\/p>\n\n\n\n

“Standard Bank confirms that some customers experienced difficulties logging in to the Standard Bank Mobile App and Internet Banking earlier this morning,” a spokesperson told MyBroadband.<\/p>\n\n\n\n

“Our teams identified the issue promptly and are actively working to restore full access as quickly as possible.”<\/p>\n\n\n\n

Standard Bank encouraged customers who were unable to log in to try again shortly, as services were being progressively stabilised. ATMs, card payments, and branches remained available.<\/p>\n\n\n\n

“We understand how important reliable access to digital banking is for our customers, especially at the start of the day,” it stated.<\/p>\n\n\n\n

“Our teams are working with urgency to resolve this matter and restore services fully, and we thank customers for their patience while we do so.”<\/p>\n\n\n\n

By 8:40 on Friday morning, Standard Bank told MyBroadband that the service issues with its mobile banking app and internet banking have been resolved, with access returning to its customers. <\/p>\n\n\n\n

“Our teams identified and resolved the issue as quickly as possible to restore full-service functionality,” a spokesperson said. <\/p>\n\n\n\n

“We sincerely apologise for the inconvenience and disruption this may have caused and thank customers for their patience and understanding.”<\/p>\n\n\n\n

\n\n\n\n

Standard Bank outage reports on Downdetector<\/h2>\n\n\n\n
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Screenshot of outage reports on Downdetector.co.za.<\/figcaption><\/figure>\n\n\n\n
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Standard Bank mobile banking app outage<\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n
\"\"<\/figure>\n\n\n\n
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Internet banking page.<\/figcaption><\/figure>\n\n\n\n
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<\/p>\n","protected":false},"excerpt":{"rendered":"

Standard Bank users reported issues logging into online banking platforms on Friday, with the banking app and website returning errors.<\/p>\n","protected":false},"author":341213,"featured_media":640861,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[4036,12819,59487,64007,1851,30056],"class_list":["post-643298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-apps","tag-banking-app","tag-downdetector","tag-outages","tag-standard-bank","tag-standard-bank-app"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/643298"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341213"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=643298"}],"version-history":[{"count":11,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/643298\/revisions"}],"predecessor-version":[{"id":643342,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/643298\/revisions\/643342"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/640861"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=643298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=643298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=643298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}