{"id":645296,"date":"2026-05-05T08:19:28","date_gmt":"2026-05-05T06:19:28","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=645296"},"modified":"2026-05-05T08:43:51","modified_gmt":"2026-05-05T06:43:51","slug":"national-outage-at-large-south-african-internet-service-provider","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/fibre\/645296-national-outage-at-large-south-african-internet-service-provider.html","title":{"rendered":"National outage at large South African Internet service provider"},"content":{"rendered":"\n

Internet service provider Cool Ideas experienced a nationwide outage on Tuesday morning, with customers across the country reporting no connectivity on its fibre lines.<\/p>\n\n\n\n

Cool Ideas subscribers on Openserve, Vumatel, and Metrofibre reported that their connections were completely offline from around 07:00 on 5 May 2026.<\/p>\n\n\n\n

Downdetector showed that customers began reporting problems at 06:55. In the MyBroadband forum, a Cool Ideas representative said, \u201cWe are aware the team are on it.\u201d<\/p>\n\n\n\n

The Internet service provider also acknowledged the outage on its network status page<\/a>. \u201cCool Ideas technicians are currently investigating. There is no ETR at the moment,\u201d it stated.<\/p>\n\n\n\n

In 2019, when Cool Ideas experienced a major outage like this, it was the victim of distributed denial-of-service attacks<\/a>.<\/p>\n\n\n\n

In that case, it took a few weeks for the ISP to build up its defences to protect its infrastructure and effectively repel such attacks.<\/p>\n\n\n\n

Contacted for comment, Cool Ideas said that the outage was related to an upgrade and network configuration error.<\/p>\n\n\n\n

\u201cThe impact was picked up at about 07:04, with most of the network restored around 07:44. We will provide an RFO once everything is restored.\u201d<\/p>\n\n\n\n

Downdetector outage reports for Cool Ideas on 5 May 2026<\/h2>\n\n\n\n
\"\"<\/figure>\n","protected":false},"excerpt":{"rendered":"

Internet service provider Cool Ideas experienced a nationwide outage on Tuesday morning, with customers across the country reporting no connectivity on its fibre lines.<\/p>\n","protected":false},"author":15,"featured_media":591236,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[28470],"tags":[25307],"class_list":["post-645296","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-fibre","tag-cool-ideas"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/645296"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=645296"}],"version-history":[{"count":4,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/645296\/revisions"}],"predecessor-version":[{"id":645305,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/645296\/revisions\/645305"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/591236"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=645296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=645296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=645296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}