{"id":646043,"date":"2026-05-10T13:00:40","date_gmt":"2026-05-10T11:00:40","guid":{"rendered":"https:\/\/mybroadband.co.za\/news\/?p=646043"},"modified":"2026-05-10T13:06:10","modified_gmt":"2026-05-10T11:06:10","slug":"dstv-stream-problems-for-former-showmax-customers","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/646043-dstv-stream-problems-for-former-showmax-customers.html","title":{"rendered":"DStv Stream problems for former Showmax customers"},"content":{"rendered":"\n

Several former Showmax subscribers have not received a special discount on DStv Stream Compact after MultiChoice shut down the on-demand video streaming service at the end of April.<\/p>\n\n\n\n

Many more have vented their frustration that much of the content they could previously access on Showmax was not moved to DStv Stream.<\/p>\n\n\n\n

In early April, MultiChoice announced that Showmax subscribers would receive free trial access to DStv Stream Compact for May, following the shutdown of Showmax on 30 April.<\/p>\n\n\n\n

If they chose to continue using the product, they would pay a promotional price of R99 per month for 12 months, after which their subscription would increase to the regular price of R399.<\/p>\n\n\n\n

DStv Compact offers more content than Showmax, including over 100 linear channels and radio stations across various entertainment, news, sports, and kids genres, making it an attractive offer.<\/p>\n\n\n\n

MultiChoice said the offer applied to Showmax subscribers who did not have an active DStv subscription, as well as those who subscribed directly to Showmax. <\/p>\n\n\n\n

It explained that qualifying users would receive a link via email to allow them to sign up for the promotional plan.<\/p>\n\n\n\n

A few users were happy about the changes, as they received access to additional linear channels at no charge, including some which offered live football coverage. <\/p>\n\n\n\n

However, many people who were Showmax users during the qualifying period complained they never received an email with the offer. <\/p>\n\n\n\n

That included one MyBroadband reader who was subscribed to the service throughout April, primarily to watch Showmax Original Die Kantoor<\/em>.<\/p>\n\n\n\n

They were particularly frustrated by MultiChoice stopping uploads of new content on the platform from April, meaning the last two episodes of the series never became available on Showmax.<\/p>\n\n\n\n

To finish watching the season, he would need to pay R399 for a DStv Stream Compact plan, as this was the cheapest that offered the dedicated Showmax section. <\/p>\n\n\n\n

“I have not received an email to continue my Showmax subscription on your platform,” one user told DStv support on X. <\/p>\n\n\n\n

DStv blocks accounts using the same email addresses for Showmax<\/h2>\n\n\n\n
\"\"
Screenshot showing the error users encountered when trying to log in to DStv Stream with their Showmax credentials and an email linked to a DStv profile.<\/figcaption><\/figure>\n\n\n\n

Some users recommended that those who did not get the email link log in to the DStv Stream app using their Showmax credentials to get the offer.<\/p>\n\n\n\n

However, users who had the same email address for their Showmax profile as for their DStv login were told their accounts were blocked.<\/p>\n\n\n\n

A reader who asked DStv’s support team for assistance and explained their predicament was advised to provide their affected email address, phone number, and DStv customer number.<\/p>\n\n\n\n

However, because their email address was blocked, they could not access their account to check the customer number.<\/p>\n\n\n\n

Another support agent advised that it was mostly people who only had Showmax subscriptions who received the offer.<\/p>\n\n\n\n

That contradicted MultiChoice’s previous statement that users without active DStv subscriptions would also get the offer. <\/p>\n\n\n\n

The user who asked the support agent for feedback only had a free DStv account for online streaming and was not paying for a subscription.<\/p>\n\n\n\n

To resolve the block, the agent asked the user for their personal information, including their chosen payment dates and methods.<\/p>\n\n\n\n

When the user explained they had not been using a paid DStv subscription for months, the agent repeated the same question. <\/p>\n\n\n\n

After the user again said that they did not pay for any subscription and did not have this information, the agent ended the chat.<\/p>\n\n\n\n

Content cuts <\/h2>\n\n\n\n
\"\"<\/figure>\n\n\n\n

Many people have also complained that their favourite content that was available on Showmax was not moved to DStv Stream. <\/p>\n\n\n\n

The broadcaster previously explained it would move Showmax Originals and other select titles to a dedicated section within the DStv Stream app.<\/p>\n\n\n\n

“The move ensures award\u2011winning African stories remain widely available after the Showmax service closes,” the company said.<\/p>\n\n\n\n

“Showmax content on DStv will be available to Compact and Premium satellite and streaming-only customers via the DStv Stream app.”<\/p>\n\n\n\n

Former Showmax users on X said that many shows that were on Showmax by the time of its shutdown were not available on DStv Stream. <\/p>\n\n\n\n

“Been watching Empini from Showmax, then relocated to DStv streaming, but it’s been two days now and all the season two episodes are gone,” said user Kholofelo Thuleleni. <\/p>\n\n\n\n

“What’s the point when there are shows that aren’t on DStv Stream that we watched on Showmax. Where are they?” said Zibusiso Ngubane.<\/p>\n\n\n\n

“I’ve lost viewing privileges to at least 10 episodes of season 3 of a telenovella I was watching because my trial starts with episode 84. Wish you’d migrated all of season 3’s episodes,” Lydia Craemer said. <\/p>\n\n\n\n

MyBroadband asked MultiChoice for feedback on the promotional offer’s terms and conditions and the Showmax content missing from DStv Stream, but it did not respond by the time of publication.<\/p>\n","protected":false},"excerpt":{"rendered":"

Based on online complaints in the last week, the migration of Showmax subscribers to DStv Stream has not been without issues.<\/p>\n","protected":false},"author":341042,"featured_media":640134,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[85,88200,475,32140,62312],"class_list":["post-646043","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-dstv-stream","tag-multichoice","tag-showmax","tag-video-streaming-services"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/646043"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/341042"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=646043"}],"version-history":[{"count":16,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/646043\/revisions"}],"predecessor-version":[{"id":646426,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/646043\/revisions\/646426"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/640134"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=646043"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=646043"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=646043"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}