Life insurance and financial services provider AVBOB has confirmed that a cybersecurity incident caused recent disruptions to some of its digital platforms.<\/p>\n\n\n\n
In a statement, AVBOB general manager for corporate affairs Adriaan Bester said the matter was being treated seriously.<\/p>\n\n\n\n
“The matter is being treated with the utmost seriousness, and our technical teams, together with specialist partners, are working around the clock to restore functionality,” he said.<\/p>\n\n\n\n
He said investigations to determine the full nature and extent of the incidents were still underway. AVBOB was still trying to determine whether clients’ personal information may have been affected.<\/p>\n\n\n\n
“We can confirm that steady progress has already been made. Work continues at a rapid pace to restore functionality as quickly and safely as possible,” Bester said.<\/p>\n\n\n\n
“We wish to assure our policyholders, partners, and stakeholders that we are actively managing the situation and prioritising the continuity of essential services.”<\/p>\n\n\n\n
He added that, while some systems and branch services remain affected, all AVBOB branches in the country remain operational and were able to assist with payments, claims, and funeral arrangements.<\/p>\n\n\n\n
AVBOB said clients might experience delays in making payments, but added they would not be negatively affected and that policyholders would not be prejudiced due to the disruptions.<\/p>\n\n\n\n