MyHomeAffairsOnline<\/a> platform in May 2026 to deal with abuse by unscrupulous individuals.<\/p>\n\n\n\nIn an update on 18 June 2026, the department announced the official launch of the upgraded platform and the introduction of enhanced security measures.<\/p>\n\n\n\n
These included the requirement to link ID numbers and email addresses to profiles, helping to stop syndicates and malicious individuals from blocking appointment slots.<\/p>\n\n\n\n
“The upgrade follows years of abuse of the previous booking platform by syndicates and unscrupulous individuals,” the department said.<\/p>\n\n\n\n
After blocking appointment slots, these individuals sold them to desperate South African citizens who could not obtain an appointment.<\/p>\n\n\n\n
“As a result, many South Africans struggled to secure appointments for essential Home Affairs services,” the department said.<\/p>\n\n\n\n
The Home Affairs minister said these upgrades marked a significant milestone in the department’s digital transformation journey to improve service delivery and combat fraud.<\/p>\n\n\n\n
“For too long, ordinary South Africans were disadvantaged by criminals who exploited weaknesses in the previous booking system to hoard appointment slots and sell them for profit,” Schreiber said.<\/p>\n\n\n\n
MyBroadband found the new registration process was relatively straightforward. Users must create a profile with their email address and phone number and set a password.<\/p>\n\n\n\n
Once signed in, users must enter their South African ID number to book an appointment slot. On the next page, the applicant’s details must be entered.<\/p>\n\n\n\n
This required full names, including the applicant’s middle name, if one appears in their identity document.<\/p>\n\n\n\n
Users can then proceed to the next page, where they select an appointment slot, update their details, or view all active appointments for the linked ID number.<\/p>\n\n\n\n
Booking an appointment required selecting a province and city, then choosing a Home Affairs branch nearby with live-capture facilities.<\/p>\n","protected":false},"excerpt":{"rendered":"
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