MWEB experienced an outage in its data centre in Cape Town on Tuesday, affecting dial-up, ADSL and hosting clients.<\/p>\n
MWEB confirmed the outage, but said that they do not think it was significant as most services were restored in record time. <\/p>\n
“Various services were affected for different periods of time, ranging from 5 minutes to 4 hours,” said Jaco Muller, Head of Technology Operations at MWEB.<\/p>\n
According to MWEB a malfunction occurred on their power infrastructure which resulted in power to the data centre to be shut down for 2 minutes. “The incident occurred at 12h20. Critical services like e-mail were up within 30 min, other services were restored within an hour,” said Muller.<\/p>\n
“Most services were up within two hours and less critical services took longer with all services restored by 16h30.”<\/p>\n
MWEB said that the clients affected ranged from dial-up to ADSL and other services, depending on the product type and location of the service. “The effect on each class of service was different. However most important, is that all services were restored with no loss of data,” Muller concluded.<\/p>\n