{"id":69020,"date":"2013-01-25T11:01:49","date_gmt":"2013-01-25T09:01:49","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=69020"},"modified":"2013-01-25T12:32:49","modified_gmt":"2013-01-25T10:32:49","slug":"mtn-data-usage-rules-changed","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/69020-mtn-data-usage-rules-changed.html","title":{"rendered":"MTN data usage rules changed?"},"content":{"rendered":"<p><a title=\"MTN\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/226943-MTN\">MTN<\/a> appears to have changed the way it deducts data from users\u2019 accounts to always use the oldest loaded bundle first.<\/p>\n<p>Reports about the change came from <a title=\"Shaun Dewberry\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/443167-Shaun-Dewberry\">Shaun Dewberry<\/a>, who had been criticising MTN throughout 2012 for the way in which it handled data that had been rolled over from a previous month.<\/p>\n<p>Dewberry is known for outing the inaccurate listenership numbers of online radio stations as reported by <a title=\"NetDynamix\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/443187-NetDynamix\">NetDynamix<\/a>, and being proven right.<\/p>\n<p>Asked about how MTN deducts data when a subscriber has an allocation that has been rolled over in addition to a recurring monthly data bundle, MTN initially said that the oldest data bundle is used up first.<\/p>\n<p>However, after further questioning and an investigation on MTN\u2019s part, GM of product solutions at MTN SA, <a title=\"Mike Fairon\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/374692-Mike-Faron\">Mike Fairon<\/a> explained how they deduct data:<\/p>\n<div id=\"attachment_53761\" style=\"width: 610px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-53761\" class=\"size-full wp-image-53761\" title=\"Mike Fairon (landscape), general manager for product, innovation, and development at MTN\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/06\/Mike-Fairon-landscape.jpg\" alt=\"Mike Fairon, general manager for product, innovation, and development at MTN\" width=\"600\" height=\"400\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/06\/Mike-Fairon-landscape.jpg 600w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/06\/Mike-Fairon-landscape-100x66.jpg 100w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/06\/Mike-Fairon-landscape-185x123.jpg 185w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/06\/Mike-Fairon-landscape-250x166.jpg 250w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><p id=\"caption-attachment-53761\" class=\"wp-caption-text\">Mike Fairon, general manager for product, innovation, and development at MTN<\/p><\/div>\n<ul>\n<li>MTN uses separate data \u201cwallets\u201d: recurring and ad-hoc.<\/li>\n<li>Recurring data allocations are credited every month, but data is valid for 60 days.<\/li>\n<li>If a subscriber doesn\u2019t use their full monthly data allowance the carry-over will be used first in the following month.<\/li>\n<li>This is similar for bundles that are loaded on an ad-hoc basis: \u201cthe bundle that expires first is depleted first\u201d.<\/li>\n<li>When you mix the two bundles, however, data from the recurring wallet is used first.<\/li>\n<\/ul>\n<p>Dewberry confirmed that he has a recurring data bundle that came with his <a title=\"iPhone\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/487844-iPhone\">iPhone<\/a> contract, which he then tops up with ad-hoc bundles as needed.<\/p>\n<p>According to Fairon, the majority of MTN\u2019s customers either buy multiple recurring or multiple adhoc bundles.<\/p>\n<p>MTN was unable to confirm by the time of publication whether changes were made to the order in which it deducts data from rolled-over bundles.<\/p>\n<p>However, Dewberry and others have observed that data now appears to be allocated to a single wallet that expires 60 days from the latest bundle purchase.<\/p>\n<div id=\"attachment_69022\" style=\"width: 540px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-69022\" class=\"size-full wp-image-69022\" title=\"MTN data roll-over expiry policy changed\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/01\/MTN-data-roll-over-expiry-policy-changed.jpg\" alt=\"MTN data roll-over expiry policy changed\" width=\"530\" height=\"298\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/01\/MTN-data-roll-over-expiry-policy-changed.jpg 530w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/01\/MTN-data-roll-over-expiry-policy-changed-100x56.jpg 100w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/01\/MTN-data-roll-over-expiry-policy-changed-185x104.jpg 185w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/01\/MTN-data-roll-over-expiry-policy-changed-250x140.jpg 250w\" sizes=\"(max-width: 530px) 100vw, 530px\" \/><p id=\"caption-attachment-69022\" class=\"wp-caption-text\">MTN data roll-over expiry policy changed<\/p><\/div>\n<h3 id=\"related\">More data roll-over stories<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadband\/64864-you-are-losing-out-on-mobile-data.html\"><strong>You are losing out on mobile data<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadband\/27251-enhanced-data-carry-over-from-mtn.html\"><strong>Enhanced data carry over from MTN<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/64568-the-true-cost-of-an-sms.html\"><strong>The true cost of an SMS<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/55517-click-and-you-may-pay-r5-a-day.html\"><strong>Click and you may pay R5 a day<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The rules MTN uses to deduct data from accounts seem to have changed<\/p>\n","protected":false},"author":15,"featured_media":54765,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[17912,17910,35,8009,3610,42,12831],"class_list":["post-69020","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-data-expiry","tag-data-roll-over","tag-headline","tag-mike-fairon","tag-mobile-data","tag-mtn","tag-shaun-dewberry"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69020"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=69020"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69020\/revisions"}],"predecessor-version":[{"id":69052,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69020\/revisions\/69052"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/54765"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=69020"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=69020"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=69020"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}