{"id":69130,"date":"2013-02-10T01:22:46","date_gmt":"2013-02-09T23:22:46","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=69130"},"modified":"2013-02-10T01:24:53","modified_gmt":"2013-02-09T23:24:53","slug":"surprising-telecoms-satisfaction-rankings","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/69130-surprising-telecoms-satisfaction-rankings.html","title":{"rendered":"Surprising telecoms satisfaction rankings"},"content":{"rendered":"

The latest HelloPeter<\/a> statistics show that 8ta<\/a> had the best compliments ratio of telecommunications providers in South Africa, followed by Telkom<\/a> and Neotel<\/a>.<\/p>\n

HelloPeter, the largest online customer service website in South Africa, allows consumers to post complaints and compliments about companies.<\/p>\n

The website\u2019s industry ranking feature lists companies according to a compliments\/complaints ratio. This ranking gives an overview of the overall satisfaction of the company\u2019s customers.<\/p>\n

According to HelloPeter, 8ta has the highest compliments to complaints ratio at 8%, followed by its parent company Telkom at 6%. Neotel ranked third at 6%.<\/p>\n

Curiously the all the large telecoms providers ranked lower than the industry standard of 11%, as shown in the graph below.<\/p>\n

\"HelloPeter<\/a>

HelloPeter telecoms rankings<\/p><\/div>\n

More HelloPeter articles<\/h3>\n

Telecoms operators, best and worst in SA<\/strong><\/a><\/p>\n

Telkom tops bad service chart<\/strong><\/a><\/p>\n

8ta under fire for payment change<\/strong><\/a><\/p>\n

Groupon SA complaints flood in<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Latest HelloPeter statistics provides insight into the support levels of SA\u2019s telecommunications providers<\/p>\n","protected":false},"author":23,"featured_media":46146,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[3],"tags":[473,355,35,1507,683,42,107,109,41],"class_list":["post-69130","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telecoms","tag-8ta","tag-cell-c","tag-headline","tag-hellopeter","tag-iburst","tag-mtn","tag-neotel","tag-telkom","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69130"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=69130"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69130\/revisions"}],"predecessor-version":[{"id":69214,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/69130\/revisions\/69214"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/46146"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=69130"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=69130"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=69130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}