{"id":71350,"date":"2013-02-27T12:02:25","date_gmt":"2013-02-27T10:02:25","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=71350"},"modified":"2013-02-27T12:12:50","modified_gmt":"2013-02-27T10:12:50","slug":"best-and-worst-cellular-operators-scores-released","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/71350-best-and-worst-cellular-operators-scores-released.html","title":{"rendered":"Best and worst cellular operators: scores released"},"content":{"rendered":"

The South African Customer Satisfaction Index (SAcsi<\/a>) has released the individual customer satisfaction scores for SA’s four mobile operators, revealing that MTN<\/a> and Vodacom<\/a> are the top dogs.<\/p>\n

MyBroadband has previously reported that MTN scored highest in terms of customer satisfaction, with 8ta<\/a> and Vodacom on par with the industry average.<\/p>\n

However, SAcsi has now released more detailed rankings which shows that South Africa’s largest operators have the happiest customers.<\/p>\n

The more detailed results showed that MTN was the only mobile operator which scored above the industry standard.<\/p>\n

The following table shows how South Africa’s four mobile operators compare based on customer satisfaction.<\/p>\n

\n\n\n\n\n\n\n\n
Mobile Operator<\/strong><\/span><\/td>\nSAcsi Score<\/strong><\/span><\/td>\nPoint difference from Industry Average<\/strong><\/span><\/td>\nPercent difference from Industry Average<\/strong><\/span><\/td>\nIndustry Comparison (90% statistical significance)<\/strong><\/span><\/td>\n<\/tr>\n
Industry Score<\/strong><\/td>\n77.3<\/strong><\/td>\n—<\/td>\n—<\/td>\n—<\/td>\n<\/tr>\n
MTN<\/td>\n78.9<\/td>\n+1.60<\/td>\n+2.4%<\/td>\nIndustry Leader<\/td>\n<\/tr>\n
Vodacom<\/td>\n77.0<\/td>\n-0.30<\/td>\n-0.4%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
8ta<\/td>\n76.6<\/td>\n-0.70<\/td>\n-0.9%<\/td>\nPar with Industry<\/td>\n<\/tr>\n
Cell C<\/td>\n74.1<\/td>\n-3.20<\/td>\n-4.1%<\/td>\nBelow Par<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

More mobile news<\/h3>\n

Best and worst mobile network in SA: unexpected results<\/strong><\/a><\/p>\n

Surprising revelation in SA cellular satisfaction rate<\/strong><\/a><\/p>\n

Mobile network quality report here soon<\/strong><\/a><\/p>\n

ICASA\u2019s failed mobile quality promise<\/strong><\/a><\/p>\n

South Africa\u2019s cellular tariff maze<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

The South African Customer Satisfaction Index has released the customer satisfaction rates of Vodacom, MTN, Cell C and 8ta<\/p>\n","protected":false},"author":23,"featured_media":34742,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[473,355,35,42,18324,41],"class_list":["post-71350","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-8ta","tag-cell-c","tag-headline","tag-mtn","tag-sacsi","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/71350"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=71350"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/71350\/revisions"}],"predecessor-version":[{"id":71400,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/71350\/revisions\/71400"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/34742"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=71350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=71350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=71350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}