Zeona Motshabi, Chief Corporate Officer of Cell C today confirmed that the network operator is investigating the root cause of what has been determined was only a temporary failure in the network service yesterday, affecting subscribers on three of 12 number-ranges. <\/p>\n
“Although our service was only interrupted temporarily, we acknowledge and apologize for the inconvenience caused. We would like to assure our customers that Cell C’s network, provided by Nokia Siemens Networks (one of the top 3 telecommunications infrastructure providers globally) employs and delivers only the highest, state-of-the-art technology to ensure that each and every Cell C customer has access to the very best telecommunications network service offering in the world.”<\/p>\n
Dr. Jan Mrosik, Head of Sub Region Southern Africa, Nokia Siemens Networks confirms: “Nokia Siemens Networks is working with Cell C to establish the cause of the disruption of service experienced on Cell C’s network yesterday. With the combined mobile communications expertise of Nokia and Siemens, Nokia Siemens Networks has deployed at Cell C the most innovative portfolio of network infrastructure and support services on offer.”<\/p>\n
“We are presently in more than 100 countries, supporting over 300 fixed and 300 mobile customers. Together with Cell C, we continually strive to remain at the forefront of technology innovations. So, should such a temporary network failure reoccur – for whatever reason – we have taken all the necessary steps to resolve it immediately to ensure that every customer in South Africa and the world over is always connected.”<\/p>\n
Cell C and Nokia Siemens Networks further confirmed that together they have commenced with putting stringent prevention procedures in place to ensure the network service is not disrupted again.<\/p>\n