{"id":75891,"date":"2013-04-18T16:42:04","date_gmt":"2013-04-18T14:42:04","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=75891"},"modified":"2013-04-19T08:44:50","modified_gmt":"2013-04-19T06:44:50","slug":"mtn-blackberry-data-problems-explained","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/75891-mtn-blackberry-data-problems-explained.html","title":{"rendered":"MTN BlackBerry data problems explained"},"content":{"rendered":"

MTN<\/a> said in a press statement today (18 April 2013) that, during March 2013, it detected a technical error that occurred on its system causing its tiered service BlackBerry<\/a> customers depleting their data at a faster rate than usual.<\/p>\n

The BlackBerry tiered service is also often referred to as BlackBerry Internet Service (BIS<\/a>).<\/p>\n

According to MTN, it has implemented an interim solution to prevent the rapid depletion of subscribers\u2019 BlackBerry bundles.<\/p>\n

Chief executive officer of MTN SA, Karel Pienaar<\/a>, said that they are monitoring this solution and will continue to do so until their range of BlackBerry services operate as intended.<\/p>\n

\u201cWe wish to assure our customers that we are working tirelessly to find a speedy resolution to this issue,\u201d Pienaar said.<\/p>\n

\u201cIn keeping with our promise, the affected customers are being provided with an additional 200MB bundle,\u201d said Pienaar.<\/p>\n

\u201cWe apologise to our loyal customers for the interrupted experience. This is certainly not consistent with our standards,\u201d he concluded.<\/p>\n

More BlackBerry news<\/h3>\n

No more special treatment for BlackBerry: Vodacom, MTN<\/strong><\/a><\/p>\n

BlackBerry Internet Service capped on MTN<\/strong><\/a><\/p>\n

New MTN BlackBerry Absolute package revealed<\/strong><\/a><\/p>\n

BlackBerry Z10 MTN prices revealed<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

BlackBerry data bundles depleting faster than they should be, investigated<\/p>\n","protected":false},"author":23,"featured_media":75893,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[97,18058,35,909,42],"class_list":["post-75891","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-blackberry","tag-blackberry-internet-service-bis","tag-headline","tag-karel-pienaar","tag-mtn"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/75891"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=75891"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/75891\/revisions"}],"predecessor-version":[{"id":75897,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/75891\/revisions\/75897"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/75893"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=75891"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=75891"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=75891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}