{"id":76548,"date":"2013-04-25T16:03:25","date_gmt":"2013-04-25T14:03:25","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=76548"},"modified":"2013-04-26T08:39:06","modified_gmt":"2013-04-26T06:39:06","slug":"cell-c-myaccount-downtime","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/76548-cell-c-myaccount-downtime.html","title":{"rendered":"Cell C MyAccount downtime"},"content":{"rendered":"<p>The online account management portal for <a title=\"Cell C\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/213919-Cell-C\">Cell C<\/a> subscribers, MyAccount, has been unavailable for at least 6 weeks according to reports in the MyBroadband forum and other social media.<\/p>\n<p>Executive head of communications, <a title=\"Karin Fourie\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/254976-Karin-Fourie\">Karin Fourie<\/a>, explained that Cell C has been performing maintenance on the site, which included technical improvements on the back-end.<\/p>\n<p>Feedback from a Cell C customer representative on consumer feedback site HelloPeter also suggested that the MyTools system had been taken offline due to reports of fraud.<\/p>\n<p>Customer service representatives from the network apologised for the inconvenience when problems were first reported on 11 March 2013, and indicated that the service should be restored by 14 March.<\/p>\n<p>Towards the end of March, a Cell C representative said that the maintenance was completed and that they were just waiting on \u201csign-off\u201d.<\/p>\n<p>While Cell C staff continued to assist subscribers that had been inconvenienced by the portal\u2019s downtime, a month has gone by without the service being restored.<\/p>\n<p>Asked when the MyAccount system is expected to be restored, Fourie said that they expect MyAccount to go live before the end of the week (28 April 2013).<\/p>\n<p>Original MyBroadband forum thread: <a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/511906-Cell-C-MyCellC-Accounts-Broken\/\">Cell C MyCellC Accounts broken?<\/a><\/p>\n<h3 id=\"related\">More fraud, downtime, and Cell C news<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/business\/76304-r159000-stolen-in-mtn-sim-swap-scam.html\"><strong>R159,000 stolen in MTN SIM swap scam<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/security\/75807-how-scammers-hack-your-bank-account.html\"><strong>How scammers hack your bank account<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/76053-cell-c-network-problems-explained-2.html\"><strong>Cell C network problems explained<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadband\/75061-cell-c-data-price-cuts.html\"><strong>Cell C data price cuts<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/70708-cell-c-network-problems-backlash.html\"><strong>Cell C network problems backlash<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cell C\u2019s online account management portal has been down for some weeks; Cell C responds<\/p>\n","protected":false},"author":15,"featured_media":74539,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[355,19190,2956,35,5570],"class_list":["post-76548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-cell-c-myaccount","tag-downtime","tag-headline","tag-service-downtime"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/76548"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=76548"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/76548\/revisions"}],"predecessor-version":[{"id":76558,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/76548\/revisions\/76558"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/74539"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=76548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=76548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=76548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}