![\"TEMS](\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/05\/TEMS-Investigation.jpg\")
<\/a>TEMS Investigation<\/p><\/div>\n
Using the TEMS Investigation is an improvement over ICASA\u2019s previous method of using a Cell C phone to call MTN and Vodacom, and then blaming all dropped calls to the operator which was called.<\/p>\n
However, ICASA did not provide the sample size, which may again raise questions about the accuracy of its results.<\/p>\n
MyBroadband has learned confidentially that the kit acquired by ICASA may not have been able to perform proper benchmarking as it only supported 2G. It should be noted that this information was received in February 2013, and the situation may have changed since then.<\/p>\n
An industry expert further said that ICASA would need to call to a terminating point within each network to do proper testing, and that they did not have this equipment.<\/p>\n
ICASA was asked for more technical details about how the tests were performed, but they did not provide details by the time of publication.<\/p>\n
Vodacom provides own network quality statistics<\/h3>\n![\"Richard](\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2012\/11\/Richard-Boorman.jpg\")
<\/a>Richard Boorman<\/p><\/div>\n
Vodacom explained that it does extensive drive testing and network monitoring across the country.<\/p>\n
\u201cOur own results over the past 12 months show a call setup success rate in the Eastern Cape of over 99% and a dropped call rate in KZN of well below 1%,\u201d said Vodacom spokesperson Richard Boorman.<\/p>\n
Both of Vodacom\u2019s internal measurements are considerably ahead of the targets set by ICASA.<\/p>\n
\u201cSince we\u2019re monitoring on an ongoing basis, any issues that do come up are tackled straight away,\u201d said Vodacom.<\/p>\n
\u201cWe\u2019re approaching ICASA to better understand their methodology and to ask for details of the routes used so that we can investigate further.\u201d<\/p>\n
Cell C sidestepping questions about its network quality<\/h3>\n![\"Karin](\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/05\/Karin-Fourie-Cell-C.png\" "\\"Karin")
<\/a>Karin Fourie from Cell C<\/p><\/div>\n
Cell C sidestepped questions about the accuracy of the ICASA\u2019s quality of service reports, supplying only the following feedback.<\/p>\n
\u201cCell C will investigate the reports and take any steps that may be necessary to improve our QoS in the areas indicated,\u201d said Karin Fourie, Cell C Executive Head of Communications.<\/p>\n
Cell would also not provide its latest internal call setup success rate and dropped call rate statistics.<\/p>\n
MTN mum on their network quality<\/h3>\n![\"MTN](\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/04\/MTN-BlackBerry.jpg\")
<\/a>MTN BlackBerry<\/p><\/div>\n
MTN was asked whether they agree with ICASA\u2019s network quality, but the mobile operator did not provide feedback regarding this issue.<\/p>\n
MTN also did not provide its own statistics about call setup success rates or the percentage of dropped calls on its network.<\/p>\n
More ICASA network quality testing articles<\/h3>\n
Vodacom, MTN, and Cell C fail quality tests<\/strong><\/a><\/p>\nMobile quality of service report: ICASA fails again<\/a><\/strong><\/p>\nMobile network quality: ICASA versus Operators<\/strong><\/a><\/p>\n
<\/a>Richard Boorman<\/p><\/div>\n
Vodacom explained that it does extensive drive testing and network monitoring across the country.<\/p>\n
\u201cOur own results over the past 12 months show a call setup success rate in the Eastern Cape of over 99% and a dropped call rate in KZN of well below 1%,\u201d said Vodacom spokesperson Richard Boorman.<\/p>\n
Both of Vodacom\u2019s internal measurements are considerably ahead of the targets set by ICASA.<\/p>\n
\u201cSince we\u2019re monitoring on an ongoing basis, any issues that do come up are tackled straight away,\u201d said Vodacom.<\/p>\n
\u201cWe\u2019re approaching ICASA to better understand their methodology and to ask for details of the routes used so that we can investigate further.\u201d<\/p>\n
Cell C sidestepping questions about its network quality<\/h3>\n<\/a>Karin Fourie from Cell C<\/p><\/div>\n
Cell C sidestepped questions about the accuracy of the ICASA\u2019s quality of service reports, supplying only the following feedback.<\/p>\n
\u201cCell C will investigate the reports and take any steps that may be necessary to improve our QoS in the areas indicated,\u201d said Karin Fourie, Cell C Executive Head of Communications.<\/p>\n
Cell would also not provide its latest internal call setup success rate and dropped call rate statistics.<\/p>\n
MTN mum on their network quality<\/h3>\n<\/a>MTN BlackBerry<\/p><\/div>\n
MTN was asked whether they agree with ICASA\u2019s network quality, but the mobile operator did not provide feedback regarding this issue.<\/p>\n
MTN also did not provide its own statistics about call setup success rates or the percentage of dropped calls on its network.<\/p>\n
More ICASA network quality testing articles<\/h3>\n
Vodacom, MTN, and Cell C fail quality tests<\/strong><\/a><\/p>\nMobile quality of service report: ICASA fails again<\/a><\/strong><\/p>\nMobile network quality: ICASA versus Operators<\/strong><\/a><\/p>\n
<\/a>Karin Fourie from Cell C<\/p><\/div>\n
Cell C sidestepped questions about the accuracy of the ICASA\u2019s quality of service reports, supplying only the following feedback.<\/p>\n
\u201cCell C will investigate the reports and take any steps that may be necessary to improve our QoS in the areas indicated,\u201d said Karin Fourie, Cell C Executive Head of Communications.<\/p>\n
Cell would also not provide its latest internal call setup success rate and dropped call rate statistics.<\/p>\n
MTN mum on their network quality<\/h3>\n<\/a>MTN BlackBerry<\/p><\/div>\n
MTN was asked whether they agree with ICASA\u2019s network quality, but the mobile operator did not provide feedback regarding this issue.<\/p>\n
MTN also did not provide its own statistics about call setup success rates or the percentage of dropped calls on its network.<\/p>\n
More ICASA network quality testing articles<\/h3>\n
Vodacom, MTN, and Cell C fail quality tests<\/strong><\/a><\/p>\nMobile quality of service report: ICASA fails again<\/a><\/strong><\/p>\nMobile network quality: ICASA versus Operators<\/strong><\/a><\/p>\n
<\/a>MTN BlackBerry<\/p><\/div>\n
MTN was asked whether they agree with ICASA\u2019s network quality, but the mobile operator did not provide feedback regarding this issue.<\/p>\n
MTN also did not provide its own statistics about call setup success rates or the percentage of dropped calls on its network.<\/p>\n
More ICASA network quality testing articles<\/h3>\n
Vodacom, MTN, and Cell C fail quality tests<\/strong><\/a><\/p>\n Mobile quality of service report: ICASA fails again<\/a><\/strong><\/p>\n Mobile network quality: ICASA versus Operators<\/strong><\/a><\/p>\n