{"id":77090,"date":"2013-05-03T16:10:56","date_gmt":"2013-05-03T14:10:56","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=77090"},"modified":"2013-05-03T16:16:22","modified_gmt":"2013-05-03T14:16:22","slug":"blackberry-services-downtime","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/technology\/77090-blackberry-services-downtime.html","title":{"rendered":"BlackBerry services downtime"},"content":{"rendered":"<p>BlackBerry confirmed on Twitter earlier today (3 May 2013) that some of its customers \u201cmay be experiencing issues with BlackBerry services.\u201d<\/p>\n<p>MyBroadband forum members reported issues with the BlackBerry Messenger (BBM) service from around 14:30 on Cell C, Vodacom, MTN, and Virgin Mobile.<\/p>\n<p>Not all users are affected, it seems, and MyBroadband\u2019s own testing of BBM on a BB10 device (Vodacom) and BB7 device (8ta) showed the service was operational.<\/p>\n<p>Asked whether they have an indication of when the issue might be resolved, BlackBerry said that \u201call relevant support teams are working to resolve the issue.\u201d<\/p>\n<p>\u201cWe apologize to any customers who may be affected,\u201d BlackBerry said.<\/p>\n<div id=\"attachment_77094\" style=\"width: 471px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-77094\" class=\"size-full wp-image-77094\" alt=\"BlackBerry service downtime tweet - 3 May 2013\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/05\/BlackBerry-service-downtime-tweet-3-May-2013.jpg\" width=\"461\" height=\"221\" \/><p id=\"caption-attachment-77094\" class=\"wp-caption-text\">BlackBerry service downtime tweet &#8211; 3 May 2013<\/p><\/div>\n<p><strong>Update:<\/strong> BlackBerry provided the following update shortly after our article was published.<\/p>\n<blockquote><p>As an update, we can confirm that our technical teams have addressed the issue and BlackBerry services are returning to normal levels. We apologize to customers for any inconvenience. We take all service issues \u2013 no matter how small \u2013 very seriously and through constant monitoring and investigation we aim to ensure our network meets customer expectations.<\/p><\/blockquote>\n<p>Original MyBroadband forum thread: <a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/527354-CellC-BIS-BBM\">CellC BIS\/BBM<\/a><\/p>\n<h3 id=\"related\">More BlackBerry articles<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/68374-vodacom-blackberry-down-again.html\"><strong>Vodacom BlackBerry down, again<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/35848-blackberry-downtime-caused-by-core-switch-failure.html\"><strong>BlackBerry downtime caused by core switch failure<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/70900-bye-bye-bis.html\"><strong>Bye bye BIS<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/cellular\/74327-no-more-special-treatment-for-blackberry-vodacom-mtn.html\"><strong>No more special treatment for BlackBerry: Vodacom, MTN<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/smartphones\/76856-blackberry-q10-hands-on.html\"><strong>BlackBerry Q10 hands-on<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>An outage is affecting connectivity to BlackBerry services for some users<\/p>\n","protected":false},"author":23,"featured_media":77092,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[17],"tags":[97,18058,18254,35],"class_list":["post-77090","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology","tag-blackberry","tag-blackberry-internet-service-bis","tag-blackberry-messenger-bbm","tag-headline"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/77090"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=77090"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/77090\/revisions"}],"predecessor-version":[{"id":77096,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/77090\/revisions\/77096"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/77092"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=77090"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=77090"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=77090"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}