{"id":78749,"date":"2013-05-28T10:02:49","date_gmt":"2013-05-28T08:02:49","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=78749"},"modified":"2013-05-28T10:06:38","modified_gmt":"2013-05-28T08:06:38","slug":"what-does-uncapped-really-mean","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadband\/78749-what-does-uncapped-really-mean.html","title":{"rendered":"What does uncapped really mean?"},"content":{"rendered":"

A recent Advertising Standards Authority of South Africa (ASA<\/a>) complaint about Nashua Mobile<\/a>\u2019s uncapped WiFi service highlighted that the term uncapped may include throttling and shaping, as long as a hard cap is not imposed on the service.<\/p>\n

A Nashua Mobile advertisement which promoted its G-Connect<\/a> WiFi internet connectivity product stated that the service was uncapped.<\/p>\n

This did not go down well with two consumers, who laid a complaint with the ASA highlighting that once a 3GB threshold has been reached, the connectivity speed is throttled.<\/p>\n

They argued that, because the speed is reduced after a certain limit was reached, the service should not be called uncapped.<\/p>\n

Nashua Mobile responded, saying that no hard cap is imposed on the service. \u201cUnless malicious behaviour has been identified, we will never disconnect a user, thus justifying the reference to uncapped,\u201d Nashua Mobile said.<\/p>\n

The ASA, which previously requested input from the Internet Service Providers\u2019 Association (ISPA<\/a>) on the issue, said that the relevant terminology can be summarised as follows:<\/p>\n