{"id":81855,"date":"2013-07-09T23:17:25","date_gmt":"2013-07-09T21:17:25","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=81855"},"modified":"2013-07-10T08:17:16","modified_gmt":"2013-07-10T06:17:16","slug":"cell-c-network-quality-complaints","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/81855-cell-c-network-quality-complaints.html","title":{"rendered":"Cell C network quality complaints"},"content":{"rendered":"

Cell C<\/a> subscribers have taken to Twitter, Facebook, HelloPeter, and the MyBroadband forums to complain about poor connectivity on the cellular network, in addition to other issues.<\/p>\n

Complaints range from billing problems, to suddenly sitting without coverage or having no data throughput despite being connected to the cellular network.<\/p>\n

\u201c@CellC why do you offer internet services when no such thing exists? Seriously waste of time & money because cant get my work done,\u201d said Nancy Kachingwe on Twitter.<\/p>\n

A number of irate customers also suggested that they are looking at porting to another cellular service provider if Cell C\u2019s service doesn\u2019t improve.<\/p>\n

\"Cell

Sibu Mabena and Sizwe Ngcobo complain about poor Cell C service<\/p><\/div>\n

\u201cFor the last 3 months, I have had serious connection problems with my Cell C 3G,\u201d MyBroadband forum member rhodad<\/em> posted on 1 July 2013. \u201cAt most I am getting 5kbps down\/upload. I called the service desk, was put through to tech support and was told that a techie will call me back in 2 days, this was 3 weeks ago and I have yet to hear back from them.\u201d<\/p>\n

Similar sentiments were echoed by other forum users in the thread.<\/p>\n

Cell C was asked what is causing the problems being reported from all over the country, but did not respond by the time of publication.<\/p>\n

In March 2013 when Cell C experienced similar network problems<\/a>, CEO Alan Knott-Craig<\/a> told MyBroadband that it was especially evident during peak hours when traffic levels spiked.<\/p>\n

At the time, Knott-Craig said that they addressed these problems by increasing the capacity of the affected sites and that service levels should be back to normal again.<\/p>\n

He added that they continue to roll out more sites and boost capacity on existing sites to improve their network performance.<\/p>\n

Knott-Craig said that some challenges remain, as limited spectrum and a lack of transmission at some sites makes it difficult for Cell C to meet its objectives.<\/p>\n

MyBroadband forum threads on Cell C connectivity issues<\/h3>\n

Below is a sample of some of the threads on the MyBroadband forum dealing with the connectivity problems experienced by Cell C customers.<\/p>\n