{"id":82341,"date":"2013-07-17T10:15:05","date_gmt":"2013-07-17T08:15:05","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=82341"},"modified":"2013-07-17T12:39:13","modified_gmt":"2013-07-17T10:39:13","slug":"fnb-website-redesign-explained","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/banking\/82341-fnb-website-redesign-explained.html","title":{"rendered":"FNB website redesign explained"},"content":{"rendered":"

FNB<\/a> launched its revamped website on Sunday 14 July, offering a fully responsive design which offers the same functionality on mobile devices and PCs.<\/p>\n

The website upgrade drew sharp criticism from some FNB customers, who lambasted the new design and complained about functionality problems.<\/p>\n

CEO of FNB Online, Lee-Anne van Zyl<\/a> defended the move, saying that it was important to offer the same method of interaction across all platforms.<\/p>\n

Responsive design<\/h3>\n

One of the standout features of the new FNB website is its responsive design. This means that the FNB site provides a suitable viewing experience and functionality for all devices \u2013 from a PC to a smartphone.<\/p>\n

Many of the complaints about the new website came from PC users who felt that the new site is a step backwards \u2013 both in design and functionality.<\/p>\n

Some people have also raised the concern that FNB focussed too much on mobile devices in its new design.<\/p>\n

Van Zyl dismissed these concerns, saying that they extensively tested the user experience of the new website before launch. \u201cThe new site tested very positively,\u201d said van Zyl.<\/p>\n

\u201cThere are also some new interfaces creating a short learning curve and some complaints. We expect that customers will quickly become familiar with these new features and will find that the site is extremely user friendly and offers a much richer banking experience.\u201d<\/p>\n

She also explained the decision to opt for a responsive design rather than two websites \u2013 one for PC users and one for mobile users.<\/p>\n

\u201cWe want to give our mobile users access to a full-featured banking website, rather than a pared down version of our online banking platform,\u201d said van Zyl.<\/p>\n

\u201cThe new scalable site offers this and offers a standard method of user interaction across all platforms.\u201d<\/p>\n

\"Lee-Anne<\/a>

Lee-Anne van Zyl<\/p><\/div>\n

Mobile devices on the rise<\/h3>\n

It is clear that FNB\u2019s website revamp was strongly focussed on accommodating mobile devices.<\/p>\n

Van Zyl said that at least 900,000 FNB clients have accessed the fnb.co.za website via a smart device.<\/p>\n

She added that 10% of banking clients are currently accessing the website via a smart device \u2013 up from just 4 % last year.<\/p>\n

While the new mobile friendly FNB website is a bold move to future proof the service, good news is that more changes are in store to accommodate user requests.<\/p>\n

\u201cWe are listening and making changes as we progress,\u201d van Zyl said.<\/p>\n

More on the FNB website<\/h3>\n

New FNB website: complaints and compliments<\/strong><\/a><\/p>\n

FNB revamps banking site<\/strong><\/a><\/p>\n

FNB plans to launch mobile operator: sources<\/strong><\/a><\/p>\n

FNB Connect open peering at NAPAfrica<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

FNB’s revamped website has endured lots of criticism, but FNB is convinced it was the right move<\/p>\n","protected":false},"author":2,"featured_media":82199,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[10106],"tags":[1313,20501,35,8873],"class_list":["post-82341","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking","tag-fnb","tag-fnb-website","tag-headline","tag-lee-anne-van-zyl"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/82341"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=82341"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/82341\/revisions"}],"predecessor-version":[{"id":82377,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/82341\/revisions\/82377"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/82199"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=82341"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=82341"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=82341"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}