{"id":83963,"date":"2013-08-09T12:19:23","date_gmt":"2013-08-09T10:19:23","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=83963"},"modified":"2013-08-09T12:23:10","modified_gmt":"2013-08-09T10:23:10","slug":"beware-excessive-usage-mweb-warns-adsl-users","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/adsl\/83963-beware-excessive-usage-mweb-warns-adsl-users.html","title":{"rendered":"Beware excessive usage, MWEB warns ADSL users"},"content":{"rendered":"

Mweb has sent warning letters to a portion of its user base in which the Internet service provider (ISP) told subscribers that it would slow down their ADSL speeds if they do not change their usage patterns.<\/p>\n

Irate users took to social media such as Facebook, Twitter, and the MyBroadband forums to voice their displeasure, to which Mweb responded with the reasoning behind their decision.<\/p>\n

According to a spokesperson for the ISP, the measures they previously used to enforce their acceptable use policy (AUP) have proved to be ineffective in managing excessive usage patterns.<\/p>\n

For this reason, Mweb said it would be automating enforcement of its AUP by applying temporary speed limits to users with excessive behaviour based on a rolling 30 day window.<\/p>\n

Only 3% of its users have received warning letters, Mweb said.<\/p>\n

Mweb later emphasised that users that did not receive a letter will not be affected by the changes.<\/p>\n

According to Mweb, users who were issued a letter, received one based on their usage trend over the past few months and not their current usage.<\/p>\n

Mweb said that it believes those that have have received a letter exhibit usage patterns that would most likely be deemed excessive by any of the uncapped providers in the market.<\/p>\n

\u201cAs is the case with all networks, you have a mix of users, and at the very top-end you have a small group who consume a significant and disproportionate amount of your capacity,\u201d CEO of Mweb ISP, Derek Hershaw told MyBroadband in response to questions.<\/p>\n

\u201cWhen that starts to have a negative impact on the experience of the rest of your customers, you have to intervene,\u201d he added.<\/p>\n

\u201cWe\u2019ve always managed abusive behaviour in the past and, even though we\u2019re enforcing our fair-use policy a little bit more strictly now, it\u2019s still a very small portion of customers who are affected.\u201d<\/p>\n

\"Derek

Derek Hershaw<\/p><\/div>\n

What behaviour must change?<\/h3>\n

Users have expressed concern at being told to adjust their behaviour without being informed what exactly they need to change.<\/p>\n

A spokesperson for Mweb said that they could unfortunately not provide users with a numeric limit on the amount of data they may use before it is considered a violation of the AUP.<\/p>\n

\u201cPlease understand that this was the first question we anticipated when deciding on this change and its probably the one question that we can\u2019t answer,\u201d Mweb said, adding that no ISP publishes a fixed limit for their uncapped fair usage policies.<\/p>\n

\u201cThe manner in which we apply the policy is based on a combination of network performance factors coupled with a 30 day rolling usage window for the individual user,\u201d the ISP said.<\/p>\n

Instead the ISP provided general guidelines, such as not running unattended bulk downloads and rather spreading downloads out.<\/p>\n

Asked if they could offer more guidelines to affected users, Hershaw said that one thing they could do is know exactly who has access to their network.<\/p>\n

\u201cWe come across cases where customers have set up unprotected Wi-Fi networks and half the neighbourhood is sharing their line,\u201d Hershaw said.<\/p>\n

\u201cOther than that we\u2019re just asking customers to be a bit more discriminate and discerning about what they download,\u201d he added. \u201cDownloading every bit of content you can find when you probably have no intention of watching even half of it, will see you run into problems.\u201d<\/p>\n

Responding to a specific query from a forum member that we put to him, Hershaw said that streaming movies on a regular basis \u201cis not going to be a problem.\u201d<\/p>\n

The text from Mweb\u2019s email is reproduced below:<\/p>\n

We want to ensure the best possible experience for our customers by managing the quality of our network. We monitor the usage on our network and make sure that customers are not abusing certain defined parameters. This is in line with our Acceptable Use Policy (AUP).<\/p>\n

Your usage is close to exceeding these parameters. We will enforce our AUP from 1 September, and should you continue to show excessive usage patterns, and therefore exceed these parameters, you will experience slower connection speeds (while we manage your bandwidth usage). As soon as your usage patterns stabilise your connection speeds will return to normal.<\/p>\n

Here are some tips to avoid excessive usage:<\/p>\n

    \n
  1. Don\u2019t leave your connection running all day (downloading heavy content);<\/li>\n
  2. Know who is using your Internet connection and make sure it\u2019s secure;<\/li>\n
  3. Or, upgrade to another MWEB package to accommodate your higher data usage.<\/li>\n<\/ol>\n<\/blockquote>\n

    MWEB Uncapped ADSL Feedback thread<\/strong><\/a> on MyBroadband<\/p>\n

    More ADSL news<\/h3>\n

    Cheapest business uncapped ADSL \u2013 get ready to be surprised<\/strong><\/a><\/p>\n

    FNB uncapped ADSL prices compared<\/strong><\/a><\/p>\n

    SA\u2019s biggest ADSL bandwidth hogs<\/strong><\/a><\/p>\n

    Telkom confirms planned ADSL IPC price cuts<\/strong><\/a><\/p>\n

    Telkom downplays ADSL exchange congestion concerns<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    \u201cWe may have to slow down your Internet speeds,\u201d Mweb warns customers<\/p>\n","protected":false},"author":15,"featured_media":74088,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[20877,559,20879,35,213,1755],"class_list":["post-83963","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adsl","tag-acceptable-use-policy-aup","tag-derek-hershaw","tag-fair-use-policy-fup","tag-headline","tag-mweb","tag-uncapped-adsl"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/83963"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=83963"}],"version-history":[{"count":1,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/83963\/revisions"}],"predecessor-version":[{"id":83965,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/83963\/revisions\/83965"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/74088"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=83963"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=83963"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=83963"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}