{"id":841,"date":"2007-08-02T07:51:00","date_gmt":"2007-08-02T05:51:00","guid":{"rendered":""},"modified":"2007-08-02T07:51:00","modified_gmt":"2007-08-02T05:51:00","slug":"telkom-focused-on-lower-prices-better-customer-service","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/841-telkom-focused-on-lower-prices-better-customer-service.html","title":{"rendered":"Telkom focused on lower prices, better customer service"},"content":{"rendered":"<p><strong>Competitive pricing<\/strong> <\/p>\n<p>September highlighted aggressive broadband price reductions as a key component to remain competitive, drive volumes and take advantage of growing economies of scale. <\/p>\n<p>As part of this plan Telkom recently cut the price of its ADSL services and said that there are more reductions in the pipeline.<\/p>\n<p>The Telkom CEO also suggested that they will improve the value offer of their calling plans and bundled offerings &#8211; with specific focus on entry level packages. <\/p>\n<p>September said that customers can expect the price of Telkom&rsquo;s data services to decrease, and added that there will be a bigger aligning of tariffs with cost.<\/p>\n<p><strong>Customer Centric Culture<\/strong><\/p>\n<p>September is continuing what Telkom&rsquo;s previous CEO, Papi Molotsane, started and promised to place customer centricity at the core of Telkom&rsquo;s strategy.<\/p>\n<p><a href=\"http:\/\/www.telkom.co.za\" target=\"_blank\">Telkom<\/a> has already established a Customer Centricity Office which will be the driving force behind the company&rsquo;s customer centricity initiatives.<\/p>\n<p>According to the acting CEO there are 67 initiatives aimed at &lsquo;building foundational customer centricity capabilities and which will be implemented by cross-functional teams&rsquo;.<\/p>\n<p>September also highlighted Telkom&rsquo;s new Call Centre Master Plan as a major initiative in this space, something that promises smooth feedback loops, continuous operational improvement and improved customer insight.<\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=82955\">Comments<\/a><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At a recent Telkom event the acting CEO, Reuben September, pointed to competitive pricing and a customer centric culture as key enablers for the company\u00e2\u20ac\u2122s growth.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-841","post","type-post","status-publish","format-standard","hentry","category-telecoms"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/841"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=841"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/841\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}