{"id":86991,"date":"2013-09-16T17:25:36","date_gmt":"2013-09-16T15:25:36","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=86991"},"modified":"2013-09-17T08:25:53","modified_gmt":"2013-09-17T06:25:53","slug":"telkom-mobile-sms-delivery-problem","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/86991-telkom-mobile-sms-delivery-problem.html","title":{"rendered":"Telkom Mobile SMS delivery problem"},"content":{"rendered":"

Some users on the Telkom Mobile<\/a> network may find their SMS messages to subscribers on other networks delayed by hours or even days.<\/p>\n

This is according to an e-mail exchange between a user, Telkom Mobile customer service, and Huawei<\/a> technical support.<\/p>\n

The problem report stated that SMS messages were usually delivered without a problem as long as the receiving device is switched on.<\/p>\n

When the receiving device is switched off, however, text messages could be delayed anywhere from a few hours to over two days.<\/p>\n

According to the user that reported the issue, the problem went through several phases:<\/p>\n

    \n
  1. It started off with any SMS message he sent returning with a delivery failure message;<\/li>\n
  2. After reporting the issue, message delivery to 082 numbers and ported numbers was delayed, but others seemed to deliver when the phones are switched on.<\/li>\n
  3. The issue was resolved for a time.<\/li>\n
  4. The problem from phase 2 returned.<\/li>\n<\/ol>\n

    A Huawei technical support representative quoted in the e-mail chain explained that there was a particular problem with ported numbers.<\/p>\n

    The person from Huawei support said that there was no \u201cNP Prefix\u201d in the alert message that tells the short message service centre (SMSC) that a pending message must be delivered.<\/p>\n

    He said that the alert they receive is in the format \u201c277455555555\u201d, but in the forward message the format is (NP Prefix)+27+MSISDN (cellphone number).<\/p>\n

    On 4 September, the support contact at Telkom Mobile to whom the user was speaking, forwarded a message to the support contact at Vodacom<\/a>, saying that the people responsible for fixing the issue will know what needs to be done in a week.<\/p>\n

    On Monday, 16 September 2013 (today), after requesting feedback, Huawei explained that there was a problem updating the support ticket and they plan to fix this issue tonight.<\/p>\n

    If it is fixed tonight, it would have taken a month and a half to resolve the issue since it was first reported.<\/p>\n

    Telkom Mobile was asked for feedback on the issue and how it was attended to, but did not provide feedback by the time of publication.<\/p>\n

    Thanks to Rudie for sending this in<\/em><\/p>\n

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    There appears to be a significant problem on Telkom Mobile impacting SMS delivery to ported numbers<\/p>\n","protected":false},"author":15,"featured_media":73564,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[14],"tags":[35,109],"class_list":["post-86991","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-headline","tag-telkom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/86991"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=86991"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/86991\/revisions"}],"predecessor-version":[{"id":87013,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/86991\/revisions\/87013"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/73564"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=86991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=86991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=86991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}