{"id":8759,"date":"2009-07-13T08:58:00","date_gmt":"2009-07-13T06:58:00","guid":{"rendered":""},"modified":"2009-07-13T08:58:00","modified_gmt":"2009-07-13T06:58:00","slug":"mtn-explains-billing-problems","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/telecoms\/8759-mtn-explains-billing-problems.html","title":{"rendered":"MTN explains billing problems"},"content":{"rendered":"<p>MyBroadband recently reported that numerous MTN subscribers have been experiencing billing problems over the last few weeks.&nbsp; These problems included over billing, incorrect data usage measurements and poor complaints resolution.<a href=\"http:\/\/www.moneyweb.co.za\/mw\/view\/mw\/en\/page292518?oid=304820&amp;sn=2009%20Detail&amp;pid=287226\"> Moneyweb also recently reported<\/a> that 22 000 subscribers affected in test statement error.&nbsp; <\/p>\n<p>MTN South Africa has now confirmed the problems, saying that a system update was to blame for the problems.&nbsp; &ldquo;We experienced temporary and intermittent billing issues&hellip;the problems were due to a system update,&rdquo; said Louis Nel, Acting Chief Information Officer at MTN SA.<\/p>\n<p>Nel reassured MTN subscribers that the systems have now been stabilized, and that all affected accounts are adjusted to reflect the correct bill.<\/p>\n<p>Many MTN subscribers have complained about unresolved billing complaints laid through the standard helpdesk channel, and here MTN advised them to &ldquo;contact MTN SP either through the web site or nearest service centre&rdquo;.<\/p>\n<p>MTN added that subscribers who were victims of incorrect billing will be compensated.&nbsp; &ldquo;Where this [incorrect billing] is the case, relevant and commensurate adjustments are done to reflect the accurate bill-charges that are due,&rdquo; Nel concluded.<\/p>\n<p><strong><a href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php?t=181429\">MTN billing problems<\/a><\/strong> &#8211; give your views<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MTN SA Chief Information Officer Louis Nel explains the underlying cause of the cellular provider\u2019s billing nightmare<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-8759","post","type-post","status-publish","format-standard","hentry","category-telecoms"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/8759"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=8759"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/8759\/revisions"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=8759"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=8759"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=8759"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}