{"id":88517,"date":"2013-10-08T18:54:57","date_gmt":"2013-10-08T16:54:57","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=88517"},"modified":"2013-10-08T22:09:41","modified_gmt":"2013-10-08T20:09:41","slug":"dstv-downtime-fix-issued","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/88517-dstv-downtime-fix-issued.html","title":{"rendered":"DStv downtime \u2013 fix issued"},"content":{"rendered":"<p><em><strong>Important update:<\/strong>\u00a0MultiChoice has <a title=\"DStv blue loading screen, call centre problems explained\" href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/88529-dstv-blue-loading-screen-call-centre-problems-explained.html\">provided an official fix<\/a> different from the one outlined below, and explained why most people are complaining about service interruptions today.<\/em><\/p>\n<p>A number of DStv subscribers have taken to Twitter and Facebook to complain that they are only able to view a blue \u201cloading\u201d screen showing the DStv logo.<\/p>\n<p>Subscribers are also reporting that they are unable to get through to the DStv call centre.<\/p>\n<p>Attempts to reach the DStv call centre on its mobile, Johannesburg, Pretoria, and Cape Town numbers from the MyBroadband offices were unsuccessful.<\/p>\n<p>The DStv support account on Twitter, @DStvCare, has apologised to subscribers for the call centre downtime, saying that its technical team is working on the issue.<\/p>\n<div id=\"attachment_88521\" style=\"width: 543px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-88521\" class=\"size-full wp-image-88521\" alt=\"DStv blue screen and call centre issues\" src=\"http:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/10\/DStv-blue-screen-and-call-centre-issues.jpg\" width=\"533\" height=\"988\" srcset=\"https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/10\/DStv-blue-screen-and-call-centre-issues.jpg 533w, https:\/\/mybroadband.co.za\/news\/wp-content\/uploads\/2013\/10\/DStv-blue-screen-and-call-centre-issues-215x400.jpg 215w\" sizes=\"(max-width: 533px) 100vw, 533px\" \/><p id=\"caption-attachment-88521\" class=\"wp-caption-text\">DStv blue screen and call centre issues<\/p><\/div>\n<p>To users complaining about the blue screen issue, the satellite pay TV operator suggested the following fix.<\/p>\n<p>On your DStv remote press:<\/p>\n<ul>\n<li>Menu<\/li>\n<li>OK<\/li>\n<li>OK<\/li>\n<li>\u2018i\u2019<\/li>\n<li>7<\/li>\n<li>1234<\/li>\n<\/ul>\n<p><strong>Update:<\/strong>\u00a0As pointed out by MyBroadband forum user Quantum Theory, the above procedure will reset the decoder to its factory default settings. This will result in the loss of all personalised settings such as XtraView, parental guidance settings, and scheduled recordings.<\/p>\n<h3 id=\"related\">More DStv and broadcasting news<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/88471-r553-million-dstv-sabc-deal-questions-unanswered.html\"><strong>R553-million DStv-SABC deal questions unanswered<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/88165-buying-a-tv-without-a-tv-license-bad-news.html\"><strong>Buying a TV without a TV license \u2013 bad news<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/88169-toptv-becoming-startimes-tv.html\"><strong>TopTV becoming StarTimes TV?<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/87929-openview-hd-vs-freevision-vs-dstv-easyview.html\"><strong>OpenView HD vs Freevision vs DStv EasyView<\/strong><\/a><\/p>\n<p><em>Thanks to Chris for sending this in<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Many DStv subscribers have reported a problem where their decoder seems to be stuck on the blue DStv loading screen<\/p>\n","protected":false},"author":15,"featured_media":73576,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[85,35,475],"class_list":["post-88517","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/88517"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=88517"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/88517\/revisions"}],"predecessor-version":[{"id":88525,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/88517\/revisions\/88525"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/73576"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=88517"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=88517"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=88517"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}