{"id":93699,"date":"2014-01-09T12:23:28","date_gmt":"2014-01-09T10:23:28","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=93699"},"modified":"2014-01-10T10:59:48","modified_gmt":"2014-01-10T08:59:48","slug":"best-and-worst-adsl-isps-hellopeter-stats","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/adsl\/93699-best-and-worst-adsl-isps-hellopeter-stats.html","title":{"rendered":"Best and worst ADSL ISPs – HelloPeter stats"},"content":{"rendered":"

HelloPeter’s latest statistics show that Afrihost<\/a> has the highest compliments\/complaints ratio among local ADSL ISPs, giving an indication that the company’s customers are relatively happy with the service they receive.<\/p>\n

HelloPeter is South Africa’s largest consumer activist website, where consumers can report good and bad service, and receive support from registered companies.<\/p>\n

The website’s industry ranking feature lists companies according to their compliments\/complaints ratio. This ranking therefore gives an overview of the overall satisfaction of the company’s customers.<\/p>\n

According to HelloPeter’s statistics over the last 12 months, Afrihost is the top ADSL ISP, followed by Web Africa<\/a> and Cybersmart<\/a>.<\/p>\n

The following table provides an overview of the compliments to complaints ratios of South Africa’s prominent ADSL service providers (stats from 13 December 2013).<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n
Hellopeter complaints\/compliments ratio<\/strong><\/td>\n<\/tr>\n
Operator<\/strong><\/td>\nComplaints<\/strong><\/td>\nCompliments<\/strong><\/td>\nCompliment\/Complaint ratio<\/strong><\/td>\n<\/tr>\n
Afrihost<\/td>\n408<\/td>\n177<\/td>\n30%<\/td>\n<\/tr>\n
Web Africa<\/td>\n154<\/td>\n65<\/td>\n29%<\/td>\n<\/tr>\n
Cybersmart<\/td>\n129<\/td>\n30<\/td>\n18%<\/td>\n<\/tr>\n
Axxess<\/td>\n81<\/td>\n16<\/td>\n16%<\/td>\n<\/tr>\n
MWEB<\/td>\n947<\/td>\n157<\/td>\n14%<\/td>\n<\/tr>\n
Vox Telecom<\/td>\n21<\/td>\n3<\/td>\n12%<\/td>\n<\/tr>\n
Telkom<\/td>\n5995<\/td>\n646<\/td>\n9%<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

More on ADSL<\/h3>\n

New Afrihost uncapped ADSL bundle prices unveiled<\/strong><\/a><\/p>\n

Uncapped ADSL quality concerns<\/strong><\/a><\/p>\n

Telkom ADSL speed upgrades \u2013 dates and other details<\/strong><\/a><\/p>\n

Free ADSL speed upgrades from Telkom<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

Latest HelloPeter statistics shed light in which ADSL ISPs enjoy the best feedback from their subscribers<\/p>\n","protected":false},"author":23,"featured_media":72530,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[5],"tags":[1669,1765,2954,35,213,109,49,329],"class_list":["post-93699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-adsl","tag-afrihost","tag-axxess","tag-cybersmart","tag-headline","tag-mweb","tag-telkom","tag-vox-telecom","tag-web-africa"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/93699"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=93699"}],"version-history":[{"count":2,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/93699\/revisions"}],"predecessor-version":[{"id":94670,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/93699\/revisions\/94670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/72530"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=93699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=93699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=93699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}