{"id":95123,"date":"2014-01-24T13:03:53","date_gmt":"2014-01-24T11:03:53","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=95123"},"modified":"2014-01-24T13:05:12","modified_gmt":"2014-01-24T11:05:12","slug":"dstv-call-centre-upgrade-underway","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/broadcasting\/95123-dstv-call-centre-upgrade-underway.html","title":{"rendered":"DStv call centre upgrade underway"},"content":{"rendered":"<p><a title=\"MultiChoice\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/216214-MultiChoice\">MultiChoice<\/a> is busy upgrading its call centre, the pay TV platform operator recently confirmed to MyBroadband.<\/p>\n<p>\u201cWe constantly invest in our customer experience and do upgrades every year,\u201d a spokesperson for MultiChoice said.<\/p>\n<p>The spokesperson said that the inbound call centre infrastructure is being upgraded to a \u201cUIP platform\u201d [Unified IP] from a LAN-based system.<\/p>\n<p>According to MultiChoice, the UIP system is expected to offer better queue management for the call centre.<\/p>\n<p>\u201cThis should have a positive impact on the customer experience in our call centre,\u201d MultiChoice said.<\/p>\n<p>MultiChoice said that the call centre is just one of the ways subscribers can contact it, pointing to the DStv Forum, Twitter, Facebook, and self-service at DStv.com as other \u201ctouch points\u201d.<\/p>\n<h3 id=\"related\">More broadcasting news<\/h3>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/95025-new-dstv-vod-services-launched.html\"><strong>New DStv VOD services launched<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/94849-starsat-technical-problems-explained.html\"><strong>StarSat technical problems explained<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/93733-starsat-porn-battle-continues.html\"><strong>StarSat porn battle continues<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/92479-faking-the-internet-with-the-dstv-explora.html\"><strong>Faking the Internet with the DStv Explora<\/strong><\/a><\/p>\n<p><a href=\"http:\/\/mybroadband.co.za\/news\/broadcasting\/92465-new-dstv-explora-features-added.html\"><strong>New DStv Explora features added<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>MultiChoice has confirmed information that it is upgrading its inbound call centre<\/p>\n","protected":false},"author":23,"featured_media":72532,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[85,35,475],"class_list":["post-95123","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-broadcasting","tag-dstv","tag-headline","tag-multichoice"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/95123"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=95123"}],"version-history":[{"count":0,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/95123\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/72532"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=95123"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=95123"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=95123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}