{"id":97231,"date":"2014-04-05T23:52:28","date_gmt":"2014-04-05T21:52:28","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=97231"},"modified":"2014-04-05T23:56:35","modified_gmt":"2014-04-05T21:56:35","slug":"email-support-vodacom-vs-mtn-vs-telkom-mobile-vs-cell-c","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/97231-email-support-vodacom-vs-mtn-vs-telkom-mobile-vs-cell-c.html","title":{"rendered":"Email support: Vodacom vs MTN vs Telkom Mobile vs Cell C"},"content":{"rendered":"

MyBroadband recently tested the e-mail support response times of the four mobile operators, which showed that MTN<\/a> and Telkom Mobile<\/a> have excellent e-mail support. Vodacom<\/a> and Cell C<\/a> fared poorly.<\/p>\n

MyBroadband contacted the four mobile operators, using the online contact form or support e-mail address provided on their websites.<\/p>\n

Most of the companies had auto responders to alert users that their request was received. No auto-response was received from Vodacom, which may point to a problem with the company’s e-mail form.<\/p>\n

Support agents from MTN and Telkom Mobile responded within minutes to gather information and try to resolve any problems highlighted in the e-mails.<\/p>\n

There was no response from Cell C or Vodacom within 48 hours of sending the support e-mail.<\/p>\n

The following table summarises the response times for the e-mail support test which was conducted. It should be noted that this is by no means a full scientific study, but rather a snapshot of what some customers may experience.<\/p>\n

\n\n\n\n\n\n\n\n
Email support from mobile operators<\/strong><\/td>\n<\/tr>\n
Company<\/strong><\/td>\nAutoresponder<\/strong><\/td>\nTime for human to respond<\/strong><\/td>\n<\/tr>\n
MTN<\/td>\nYes<\/td>\n6 minutes<\/td>\n<\/tr>\n
Telkom Mobile<\/td>\nNo<\/td>\n8 minutes<\/td>\n<\/tr>\n
Cell C<\/td>\nYes<\/td>\n6 days<\/td>\n<\/tr>\n
Vodacom<\/td>\nNo<\/td>\nNo response (email form problems may be to blame)<\/td>\n<\/tr>\n<\/tbody>\n<\/table><\/div>\n

More on telecoms<\/h3>\n

Best mobile broadband service in South Africa<\/strong><\/a><\/p>\n

Best and worst broadband services in SA<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

MyBroadband tested the email support times of the mobile operators; results show great successes and great failures<\/p>\n","protected":false},"author":23,"featured_media":81595,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_facebook_post_id":"","_sma_instagram_post_id":"","_sma_threads_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[355,23733,35,42,689,41],"class_list":["post-97231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-cell-c","tag-email-support","tag-headline","tag-mtn","tag-telkom-mobile","tag-vodacom"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/97231"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=97231"}],"version-history":[{"count":3,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/97231\/revisions"}],"predecessor-version":[{"id":97499,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/97231\/revisions\/97499"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/81595"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=97231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=97231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=97231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}