{"id":98824,"date":"2014-03-22T02:55:18","date_gmt":"2014-03-22T00:55:18","guid":{"rendered":"http:\/\/mybroadband.co.za\/news\/?p=98824"},"modified":"2014-03-22T03:09:59","modified_gmt":"2014-03-22T01:09:59","slug":"telkom-mobile-data-expiry-complaint","status":"publish","type":"post","link":"https:\/\/mybroadband.co.za\/news\/cellular\/98824-telkom-mobile-data-expiry-complaint.html","title":{"rendered":"Telkom Mobile data expiry complaint"},"content":{"rendered":"<p><a title=\"Telkom Mobile\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/515780-Telkom-Mobile\">Telkom Mobile<\/a>\u2019s claim that it offers a SIM-only pre-paid data starter pack where the data does not expire after 30 days has been challenged in a complaint to the Advertising Standards Authority of South Africa (<a title=\"ASA\" href=\"http:\/\/mybroadband.co.za\/vb\/showthread.php\/306365-ASA-Advertising-Standards-Authority\">ASA<\/a>).<\/p>\n<p>Telkom Mobile\u2019s pre-paid starter pack advertisement stated that \u201cRethink value. Rethink pre-paid data that doesn\u2019t expire after 30 days\u201d.<\/p>\n<p>This claim did not go down well with one consumer, who lodged a complaint with the ASA saying that the Telkom Mobile ad is misleading.<\/p>\n<p>According to the complainant Telkom\u2019s Mobile\u2019s pre-paid data remaining at the end of the month actually expires. This is in direct contradiction to the advertising, the complainant said.<\/p>\n<p>\u201cWhen querying why his remaining 66MB data was not carried over and added to the next month\u2019s 200MB data, Telkom Mobile became evasive and refused to offer any further assistance,\u201d he said.<\/p>\n<p>Telkom Mobile responded, saying that the advertisement in question was no longer being used. The company added that it would not use it again in its current format.<\/p>\n<p>The ASA has a long standing principle where it accepts an undertaking to stop using the advertisement without considering the merits of the matter.<\/p>\n<p>Telkom Mobile\u2019s undertaking was accepted on condition that the advertisement in question is not used again in future in its current format.<\/p>\n<h3 class=\"my-4\">More on ASA complaints<\/h3>\n<p><a title=\"Fastest mobile network in South Africa\" href=\"http:\/\/mybroadband.co.za\/news\/cellular\/93529-fastest-mobile-network-in-south-africa.html\"><strong>Fastest mobile network in South Africa<\/strong><\/a><\/p>\n<p><a title=\"The widest 3G network in South Africa battle\" href=\"http:\/\/mybroadband.co.za\/news\/cellular\/93583-the-widest-3g-network-in-south-africa-battle.html\"><strong>The widest 3G network in South Africa battle<\/strong><\/a><\/p>\n<p><a title=\"We meant \u201cthe fastest network on smartphones\u201d, promise: Vodacom\" href=\"http:\/\/mybroadband.co.za\/news\/cellular\/97709-we-meant-the-fastest-network-on-smartphones-promise-vodacom.html\"><strong>We meant \u201cthe fastest network on smartphones\u201d, promise: Vodacom<\/strong><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Telkom Mobile\u2019s claim that it offers \u201cprepaid data that doesn\u2019t expire after 30 days\u201d challenged in ASA complaint<\/p>\n","protected":false},"author":23,"featured_media":75915,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sma_x_autopost_status":"idle","_sma_x_autopost_error":"","_sma_x_post_id":"","_sma_x_attempts":0,"footnotes":""},"categories":[14],"tags":[351,17912,35,689],"class_list":["post-98824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cellular","tag-asa","tag-data-expiry","tag-headline","tag-telkom-mobile"],"_links":{"self":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/98824"}],"collection":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/comments?post=98824"}],"version-history":[{"count":3,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/98824\/revisions"}],"predecessor-version":[{"id":99018,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/posts\/98824\/revisions\/99018"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media\/75915"}],"wp:attachment":[{"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/media?parent=98824"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/categories?post=98824"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mybroadband.co.za\/news\/wp-json\/wp\/v2\/tags?post=98824"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}