“We are working to address this challenge to ensure that we give every call the attention it deserves,” Zuma said at the launch of the presidential hotline, 17737, in Pretoria.<\/p>\n
He said the fact that some people could not get through to the hotline should not be viewed as a problem but a success as it indicated the number of people wanting to voice their concerns to their government.<\/p>\n
“We will continue to improve the service each day until we reach a stage where each South African is able to obtain quality service with ease as it should be”.<\/p>\n
The hotline was piloted on September 14 and Zuma said common queries and problems across all provinces related to housing, water and electricity.<\/p>\n
Housing matters include unfinished Reconstruction and Development Programme houses, the slow pace of housing delivery and alleged corruption at municipalities.<\/p>\n
There were also many queries about the department of labour relating to alleged corruption, unfair dismissals and general unemployment problems.<\/p>\n
The hotline is aimed at making government more accessible to the public.<\/p>\n