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  • waynegohl's Avatar
    08-12-2017, 04:10 AM
    waynegohl replied to a thread Music - Part 2 in Music
    For the life of me, I don't know why I never found this song by Bronski Beat when I love some of their other work. Jimmy Sommerville can turn...
    1436 replies | 213893 view(s)
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9 Visitor Messages

  1. I've written the accounts dept to querie the fact that I got notified even though my connection was disconnected, got no reply.

    Will mail them.
  2. View Conversation
    Hi

    I will let tech recoveries know. Have you cancelled because this normally is automatic on a cancellation.
  3. But if one is suspended or disconnected how do you reach your cap?
  4. View Conversation
    No, we send out notifications even if the client is disconnected or suspended
  5. View Conversation
    We send out cap notifications to all clients even if they have been disconnected.
  6. View Conversation
    Hi

    Sorry about the delayed response because I check my PM's and not conversations.
    The service was disconnected on the 18th and there was no usage thereafter. I have checked our DC instructions and master file ammendment records.
    What usage have you seen after that?
  7. Yep. And I think this might've happened previously too. I just never seemed to stay within my cap. But this last month I never could've reached my cap.
  8. View Conversation
    Thanks.
    So if I undrstand it correctly there has been usage recorded against your account even though you were suspended.
    I will pull the usage records
  9. View Conversation
    Hi William

    As you know the reason you can exceed your cap is because we decided to allow our clients to go over their cap and then charge them for the overusage so they are never inconvenienced with a disconnection.

    Could you let me know when you powered down your CPE so I can check the usage thereafter.

    Thanks
Showing Visitor Messages 1 to 9 of 9
About rebel998

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About rebel998
Location:
Just north of PTA
Interests:
Technology
Occupation:
Battling entrepeneur
Internet Connection Type:
WISP

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Veritas vos liberabit

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03-12-2007

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