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Thread: Telkom Mobile Self Service Portal / iPad Portal Issues

  1. #1

    Default Telkom Mobile Self Service Portal / iPad Portal Issues

    If there are any issues logging in or accessing the site - please send us the following via PM or email:

    Subject: MyBB <username> Self Service Portal

    Name and Surname:
    8ta Number:
    Contact Number:
    ID Number:
    ICCID Number (20 digit number starting with 8927...):
    Device Used:
    Problem Experienced:
    Browser Used:

    Regards,
    Social Media Team

  2. #2

    Default

    My self-service portal shows that ALL data is still available.
    Clearly not correct..... as I did use the internet.
    However -- I was not expecting to be OUT OF BUNDLE yet either.
    I am unable to connect to internet -- don't get OUT OF BUNDLE message.
    Phoning helpdesk is of NO use -- they just say, according to our screen you use up all the data...

    Anyone else with similar problem?
    Any ideas?

  3. #3
    Super Grandmaster
    Join Date
    May 2007
    Location
    missing the mountain in bull city
    Posts
    7,627

    Default

    Quote Originally Posted by bosveld View Post
    My self-service portal shows that ALL data is still available.
    Clearly not correct..... as I did use the internet.
    However -- I was not expecting to be OUT OF BUNDLE yet either.
    I am unable to connect to internet -- don't get OUT OF BUNDLE message.
    Phoning helpdesk is of NO use -- they just say, according to our screen you use up all the data...

    Anyone else with similar problem?
    Any ideas?
    yes was a thread started yesterday
    ussd codes should still work as normal

  4. #4

    Default

    The 8ta SIM card is in a wireless router (huawei e960).
    I would not be keen to remove simcard and put it in a cellphone.
    Need to investigate if it is possible to do while simcard is in router.
    First prize is if 8ta can fix the problem.
    Will search and follow seprate thread as per your post.

    Thanks

  5. #5

    Default

    Seems to be back to normal now.
    Never pat a burning dog

  6. #6

    Default

    Nope - I still get the same issue.

  7. #7

    Default

    Quote Originally Posted by angotull View Post
    Nope - I still get the same issue.
    And now its right again. Thanks

  8. #8

    Default

    Quote Originally Posted by angotull View Post
    And now its right again. Thanks
    Hi angotull
    If you have a problem again, then please let us know.

    Thank you
    Telkom Mobile Social Media Team

  9. #9
    Super Grandmaster
    Join Date
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    Default

    Quote Originally Posted by Telkom Mobile View Post
    Hi angotull
    If you have a problem again, then please let us know.

    Thank you
    Telkom Mobile Social Media Team
    Hey telkom
    any idea when the off network self service login will be fixed?

  10. #10

    Default

    Is your online portal faulty?

    I tried to register twice, but haven't got the activation SMS. First time was yesterday afternoon, and again a few hours ago.

    What's going on?
    Where am I? Chased away by fascist, free speech hating, libtard mods. Operating with RPM's blessing.

  11. #11

    Default

    Hi all

    If you experience any issues, please do not hesitate to PM (or email [email protected]) us.

    Thank you
    Telkom Mobile Social Media Team

  12. #12

    Default

    THis Telkom self service portal is frustrating me to the point where im just going to get a afrihost sim and see if they make it easier to purchase more data.

    I have reset/unlocked my account must be close to 10 times now and even re-registed twice (i get the sms confirming) but yet i cannot log onto the self service portal to purchase more data with a CC.

    Keeps saying authentication failed...even after resetting/unlocking my account ...this is seriously fustating
    Ipad - 64g 3g
    Iphone 4
    Bold 9700

  13. #13

    Default

    Quote Originally Posted by dh_za View Post
    THis Telkom self service portal is frustrating me to the point where im just going to get a afrihost sim and see if they make it easier to purchase more data.

    I have reset/unlocked my account must be close to 10 times now and even re-registed twice (i get the sms confirming) but yet i cannot log onto the self service portal to purchase more data with a CC.

    Keeps saying authentication failed...even after resetting/unlocking my account ...this is seriously fustating
    Hi dh_za

    We would like to assist. Please PM your affected number, contact number and we will contact you and assist.

    Regards
    Telkom Mobile

  14. #14
    Grandmaster
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    Default

    Its down at present as well.
    Veritas vos liberabit

  15. #15
    Super Grandmaster RichardG's Avatar
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    Johannesburg/Jozzi South Africa
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    Default

    Download the Telkom Mobile app!
    Loving technology&gadgets own a Samsung Galaxy S4, Ativ S , Apple iPad4 Cellular 64 GB, i7 ivy bridge - Porting Successful

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