So this pass monday we had a house robbery, panic button was pressed before the criminals overpowered us. Alarm is going off and whatnot but after 30 mins of bs and house ransacking still nothing happens, no phone calls, no patrol vehicle at the gate, nothing. After the criminals left, managed to free ourselves and call the police and hit the panic again, only after about 10 minutes did the chubb call center decide to call us.
Early early this morning we see suspicious figures in the property and hit the panic button. Another ten minutes go past before we receive the phone call from their center. Explain to them the suspicious figure and request for a vehicle to come over. About ten minutes AFTER that, we get another call from the center, they tell us they don't know where our property is and suggests we talk to the driver to explain how to get to us. Seriously, its a house on a street with a house number, and what if we were bound and gagged!
Not to say the least, we are extremely not impressed at all with chubb security. Fellow forumers better go test your alarm systems, last thing you want to is pin your hopes of rescue on your armed response company, who either A) don't respond or B) don't know where you stay.