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Thread: Internet for the Elderly? Advice?

  1. #1

    Default Internet for the Elderly? Advice?

    I should have read my Welcome Message first, and posted this in the ADSL section - Sorry :P

    Hi, I created an account just for this question, basically...

    Our grandparents have recently visited, and have been kitted out with all sorts of tech and training, by the family, to take home and so they can communicate with us 2010's style.

    I am looking for an internet deal, preferably 3mb/s+. Something stable enough to enable the grandparents to Skype with the family around the world, and watch Internet TV as they desire.
    So I thought I'd ask the local community, as I have been digging around on Google, with the options and reviews sending me back and forth, and the confusion getting the best of me.

    Don't get me wrong, I am a bit techy, but knowing what's best in a foreign country, is beyond me.

    They are currently using a Telkom phone line, but I'm sure they can be convinced to switch, if necessary - But they are old, and would prefer not to go through the trouble.
    5mb/s-10mb/s, preferably; also uncapped would be excellent, but the prices rocketed on the deals I saw, for uncapped deals. I guess 10gb limit Per Month, would be alright, at a minimum.

    I would like to stay away from Mobile Broadband, as we have tried it in the UK for long enough to know, that it's an unstable mess of a way, of connecting to the Web.

    Any suggestions are much appreciated, and perhaps links, if they are allowed on these forums.
    Thanks for your time
    Last edited by Chazza2003; 23-12-2013 at 07:51 PM. Reason: Wrong Section of Forum ! :o

  2. #2
    Serial breaker of phones Chevron's Avatar
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    Because they are old keep everything simple and get them:
    http://www.do.co.za/broadband/offeri...d-up-to-4mbps/
    May your life be full of stories

  3. #3
    Grandmaster
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    What's their budget a month?
    Openweb have some decent capped accounts- R49 for 10 GB a month, 89 for 20GB etc, the rest depends on their budget.

  4. #4
    Super Grandmaster ponder's Avatar
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    Quote Originally Posted by Chevron View Post
    Because they are old keep everything simple and get them:
    http://www.do.co.za/broadband/offeri...d-up-to-4mbps/
    ^^This. One company to deal with and all charges reflected on their telephone bill with a single payment.
    entia non sunt multiplicanda praeter necessitatem

  5. #5

    Default

    I agree, Telkom would probably be the best bet as it is simple

    But otherwise - here is a capped account which would suit their needs perfectly. Afrihost 50GB 10Mbps Bundle @ R497. This bundle includes a 10Mbps ADSL line and a 50GB Cap, so all that needs to be paid to telkom is the R150 Line rental. I would go with that as it is nice and simple and when there is an issue - they only need to call one number instead of multiple numbers Also - the service is unshaped, which means full speed 24/7

    Total P/M: R497+R157 = R647 P/M

    Same deal but with a 4Mbps Line would be R547 P/M.

    Good luck in choosing!
    "1) Help me fix my Internet" Tool | "2) Is it my Line" Tool
    "Also, are you alive? That's important, should have asked that first." - Wheatly P2

  6. #6
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    Have fixed up several retirees with Skype and similar. They seem to get most confused about the billing aspect. You have to hold their hand when setting it up and leave behind clear instructions on how to get it going and a flow-chart on what to do if it stops, as it will now and again

    After applying for an ADSL line and a free router from Telkom, I set the wifi password to their telephone number and the SSID of the router to John's place or similar

    Most of the time they are using an iPad or tablet quite close to the router, so range is not a problem.

    I find that in any case, I have to make a return visit about 3 times a year to clear up any misconceptions that have arisen

    The main attribute you need is patience. I just chose the cheapest option available. 5Gb a month at 2mb is fine for Skype
    Things won are done; joy's soul lies in the doing

  7. #7
    Grandmaster vicv's Avatar
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    My grandfather has bookmarks of porn... He has also acquired millions of viruses.
    Afrigoat -> | Uncapped DSL from R197 p/m*
    *Your mileage may vary | Capped DSL from R0 p/m*

  8. #8

    Default

    Quote Originally Posted by Chevron View Post
    Because they are old keep everything simple and get them:
    http://www.do.co.za/broadband/offeri...d-up-to-4mbps/
    ^^^^ 3rd it as well

    Telkom direct stores are very helpful and I always recommend this option to the non-technical (I use to be an IT store manager so still get a lot of people asking me advice)
    Do something today for those than cannot do anything for you.

  9. #9

    Default

    Quote Originally Posted by vicv View Post
    My grandfather has bookmarks of porn... He has also acquired millions of viruses.
    respect

  10. #10

    Default

    Thanks for the great responses!

    We will be attempting to pay the bill from the UK, so we're expecting to be paying international transfer charges on top of the bill.
    And R600 a month is a bit pricey for a daily Facebook checking and Skype call.

    Everything's so simple over here, you pay a price and get everything set up for you and Go.
    Speed, Bandwidth and Price are always displayed, Routers are included with 99% of packages, There's about 20 packages on every site I've visited - It's confusing the hell out of me lol

    I am very interested in the Freedom Uncapped package, as I can't see them using over 5GB p/m very often - If at all.

    I have reviewed the sites posted, and the OpenWeb seems most Appealing, although I have a few questions about it:
    None of the packages have a Speed displayed on their pages, so how fast is it?
    Do the OpenWeb packages come with a router? I'd guess not..
    Is a Telkom ADSL line an extra? on top of the Phone Line?

    At least 4Mb/s and 10GB Limit is all I want, Just to be safe - I can't see them needing it, but it saves the hassle of upgrading or running over the limits - R700 from Telkom seems a bit ridiculous though.
    Last edited by Chazza2003; 25-12-2013 at 04:58 PM.

  11. #11

    Default

    Quote Originally Posted by Chazza2003 View Post
    Thanks for the great responses!

    We will be attempting to pay the bill from the UK, so we're expecting to be paying international transfer charges on top of the bill.
    And R600 a month is a bit pricey for a daily Facebook checking and Skype call.

    Everything's so simple over here, you pay a price and get everything set up for you and Go.
    Speed, Bandwidth and Price are always displayed, Routers are included with 99% of packages, There's about 20 packages on every site I've visited - It's confusing the hell out of me lol

    I am very interested in the Freedom Uncapped package, as I can't see them using over 5GB p/m very often - If at all.

    I have reviewed the sites posted, and the OpenWeb seems most Appealing, although I have a few questions about it:
    None of the packages have a Speed displayed on their pages, so how fast is it?
    Do the OpenWeb packages come with a router? I'd guess not..
    Is a Telkom ADSL line an extra? on top of the Phone Line?

    At least 4Mb/s and 10GB Limit is all I want, Just to be safe - I can't see them needing it, but it saves the hassle of upgrading or running over the limits - R700 from Telkom seems a bit ridiculous though.
    If you go with one of the Pay by Credit card accounts, you can pay with your CC. Telkom can also be paid with a credit card.

    So it may be possible to go with Telkom DO Internet and pay each month, at the end of the month, from your end, via credit card. No international transfer charges, which would be about R150 per month I gather. Your family in SA would need to register for the service - which is simple enough.

    Your grandparents get an all inclusive ADSL package. They create an online Telkom profile, or you could do it for them, if you have their ID number and details.

    https://secureapp.telkom.co.za/iam/public/register

  12. #12
    Super Grandmaster
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    What city do these people live in? Maybe I can go and give them a hand
    Things won are done; joy's soul lies in the doing

  13. #13
    Super Grandmaster noswal's Avatar
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    Quote Originally Posted by vicv View Post
    My grandfather has bookmarks of porn... He has also acquired millions of viruses.
    Aside from the technical/pricing details it is orientating them to a user policy of not clicking any link. Search this forum here for calls from microsoft and getting corrupted by cryptolocker and scams from nigeria ... people are gullible or greedy and fall prey to such.

    my 2 cents
    Shut up Slave! ... cheap cheddar and macaroni, melted together...

  14. #14
    Super Grandmaster
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    Quote Originally Posted by noswal View Post
    Aside from the technical/pricing details it is orientating them to a user policy of not clicking any link. Search this forum here for calls from microsoft and getting corrupted by cryptolocker and scams from nigeria ... people are gullible or greedy and fall prey to such.
    my 2 cents
    Yes, you are quite right. One old (87 years) fellow called me to say he had emails to say he had won all these competitions. I told him to delete the lot without viewing them. But he could not and fell for it. After cleaning up the mess, I told him I would disconnect the system if he did it again. I think that fixed it
    Things won are done; joy's soul lies in the doing

  15. #15

    Default

    Quote Originally Posted by Chazza2003 View Post
    Thanks for the great responses!

    We will be attempting to pay the bill from the UK, so we're expecting to be paying international transfer charges on top of the bill.
    And R600 a month is a bit pricey for a daily Facebook checking and Skype call.

    Everything's so simple over here, you pay a price and get everything set up for you and Go.
    Speed, Bandwidth and Price are always displayed, Routers are included with 99% of packages, There's about 20 packages on every site I've visited - It's confusing the hell out of me lol

    I am very interested in the Freedom Uncapped package, as I can't see them using over 5GB p/m very often - If at all.

    I have reviewed the sites posted, and the OpenWeb seems most Appealing, although I have a few questions about it:
    None of the packages have a Speed displayed on their pages, so how fast is it?
    Do the OpenWeb packages come with a router? I'd guess not..
    Is a Telkom ADSL line an extra? on top of the Phone Line?

    At least 4Mb/s and 10GB Limit is all I want, Just to be safe - I can't see them needing it, but it saves the hassle of upgrading or running over the limits - R700 from Telkom seems a bit ridiculous though.
    I would still go with Afrihost capped - as it is the easiest with upgrading/downloading packages and it will allow you to manage their account for them using the client zone

    Check out afrihost.com - also, Openweb is very good but they don't offer bundles so you will still need to purchase a line from telkom
    "1) Help me fix my Internet" Tool | "2) Is it my Line" Tool
    "Also, are you alive? That's important, should have asked that first." - Wheatly P2

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