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Thread: Cool Ideas Fiber ISP - Feedback

  1. #1951

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    Back to having ****ty connection tonight - can't help but think this is congestion on the network. Speeds were okay this morning and now back at peak time it's crap.

    I've logged a high priority ticket and had NO RESPONSE all day cmon guys ! up your game please!!!!



    International unusable - Netflix buffering and quality crappy



    Cmon guys what the hell is going on ^_^

  2. #1952

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    Where are you located ?

    Im in Capetown on Vumatel+CoolIdeas 100/100 and this is my results, something strange must be happening in your area if you are also on Vumatel.

    Local : (I peak at about 90Mbit upload, not going to make a huge fuss over that even if 100Mbit would be nice, haha)

    Name:  6685087074.png
Views: 215
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    International (london) : (Not super impressive upload speed but Im just going to write it off as test server)

    Name:  6685090309.png
Views: 222
Size:  21.8 KB

  3. #1953

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    Quote Originally Posted by CRE4MPIE View Post
    Back to having ****ty connection tonight - can't help but think this is congestion on the network. Speeds were okay this morning and now back at peak time it's crap.

    I've logged a high priority ticket and had NO RESPONSE all day cmon guys ! up your game please!!!!



    International unusable - Netflix buffering and quality crappy



    Cmon guys what the hell is going on ^_^
    Please PM me your ticket number so I can escalate.
    Cool Ideas Service Provider - www.cisp.co.za

  4. #1954

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    Quote Originally Posted by Snizle View Post
    Have you logged a fault? please pm me your ticket number.
    Cool Ideas Service Provider - www.cisp.co.za

  5. #1955

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    Quote Originally Posted by John Tempus View Post
    Where are you located ?

    Name:  6685090309.png
Views: 222
Size:  21.8 KB
    Little Falls, Roodepoort - JHB

  6. #1956

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    And it starts again. Little falls, Roodepoort. No response from support since yesterday.Name:  speedtest 2.PNG
Views: 157
Size:  26.8 KB

  7. #1957

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    Quote Originally Posted by Snizle View Post
    And it starts again. Little falls, Roodepoort. No response from support since yesterday.Name:  speedtest 2.PNG
Views: 157
Size:  26.8 KB
    Have you tested over cable? PM your ticket number to escalate.
    Cool Ideas Service Provider - www.cisp.co.za

  8. #1958

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    It is over cable. PM sent.

  9. #1959

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    Quote Originally Posted by PBCool View Post
    Have you tested over cable? PM your ticket number to escalate.
    I'm in the same area ^^

  10. #1960

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    Quote Originally Posted by Snizle View Post
    It is over cable. PM sent.
    Thanks we would log this with the line provider.
    Cool Ideas Service Provider - www.cisp.co.za

  11. #1961

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    Quote Originally Posted by CRE4MPIE View Post
    I'm in the same area ^^
    Same also.
    Cool Ideas Service Provider - www.cisp.co.za

  12. #1962

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    Quote Originally Posted by PBCool View Post
    Same also.
    Great - I did send you my ticket looking forward to having this resolved

  13. #1963

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    Quote Originally Posted by CRE4MPIE View Post
    Great - I did send you my ticket looking forward to having this resolved
    Thanks.
    Cool Ideas Service Provider - www.cisp.co.za

  14. #1964

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    Do you think it is because it vuma Ariel?

    I am in the same area?

  15. #1965

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    Quote Originally Posted by BadBoyGP View Post
    Do you think it is because it vuma Ariel?

    I am in the same area?
    It's been fine since my fibre went in - somethings changed in the last week and it's been terribad since ^_^;

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