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Thread: Cool Ideas Fibre ISP - Feedback

  1. #6511
    Cool Ideas Service Provider PBCool's Avatar
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    Quote Originally Posted by bokkies12345 View Post
    @PBCool





    Not sure what I am missing here, but this is now the second time where I ask something and the ticket just get closed without any feedback.

    Please change my current data only into a line and data combination and then give me an invoice for the outstanding amount, that is line part as I've only paid for my data only for this month.

    If I first need to apply for the combination package and we change it from there, let me know.

    Thanks
    Can you give me the tickets that were just closed?
    Cool Ideas Service Provider - www.cisp.co.za

  2. #6512
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    Quote Originally Posted by PBCool View Post
    Can you give me the tickets that were just closed?
    See ticket #COOL-20180504-100091, It's all in the same ticket:

    First when I asked:
    02/06/2018 (11:02)

    Cisp-Connect says that they can't take over the line because it hasn't been released by Crystal web.

    However crystal Web says the line migration is still being processed by Telkom (ref 200477228A) and could take 2 - 7 days.

    Please advise.
    and then today:
    13/06/2018 (12:30)

    To finalize this, Please:

    1) Change my service to a 40/20 data and line combination for openserve
    2) New invoice for line which I still need to pay

    Can cisp do this or do I simply apply for the combination service?

    Thanks.

  3. #6513
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    Quote Originally Posted by bokkies12345 View Post
    See ticket #COOL-20180504-100091, It's all in the same ticket:

    First when I asked:


    and then today:
    Thanks.
    Cool Ideas Service Provider - www.cisp.co.za

  4. #6514
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    Just spoke to your sales agent. Very impressed, knew their technical knowledge and answered all my question.
    First impressions are very good.

  5. #6515
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    Quote Originally Posted by Phinix View Post
    Just spoke to your sales agent. Very impressed, knew their technical knowledge and answered all my question.
    First impressions are very good.
    Great thanks for the feedback.
    Cool Ideas Service Provider - www.cisp.co.za

  6. #6516
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    Quote Originally Posted by stefan9 View Post
    Finally got an installation date for Monday from frogfoot.
    What needs to happen from my side after they finish on Monday?

    Already have an asus ac5300 router so won't need to wait for a router.
    @PBCool : Can you advise on my question above.

  7. #6517
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    Quote Originally Posted by stefan9 View Post
    @PBCool : Can you advise on my question above.
    Whoops sorry missed that, basically Frogfoot still need to configure the line once its installed, they then let us know once that is done and we issue you an account. We can try give you a test account but it's usually a waste of time.
    Cool Ideas Service Provider - www.cisp.co.za

  8. #6518
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    Quote Originally Posted by PBCool View Post
    Whoops sorry missed that, basically Frogfoot still need to configure the line once its installed, they then let us know once that is done and we issue you an account. We can try give you a test account but it's usually a waste of time.
    Thanx PB. Will see how it goes Monday. At least I know where to go if I get stuck.

  9. #6519
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    Hi @PBCool,

    I did a bad thing, and deleted my BF1 folder, I'm trying to pull it down again through Origin, and the speeds aren't great. (20mbps)
    I've tried forcing Origin to local Akamai in the config, and I got line speed for about 10mins, and now its hovering around 40-50Mbps.
    I know EA in general are rubbish, but surely if it is using local Akamai I should get line speed?

    Speed tests are 100s.

    MTR:
    |------------------------------------------------------------------------------------------|
    | WinMTR statistics |
    | Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
    |------------------------------------------------|------|------|------|------|------|------|
    | 192.168.10.1 - 0 | 23 | 23 | 0 | 0 | 0 | 0 |
    | u5q-cust.coolideas.co.za - 0 | 23 | 23 | 1 | 1 | 2 | 2 |
    | 154.0.4.125 - 0 | 23 | 23 | 1 | 1 | 3 | 2 |
    | 154.0.4.5 - 0 | 23 | 23 | 10 | 10 | 11 | 10 |
    | 154.0.4.53 - 0 | 23 | 23 | 10 | 10 | 11 | 11 |
    | c35-backbone.coolideas.co.za - 0 | 23 | 23 | 10 | 10 | 11 | 11 |
    | cu-backbone.coolideas.co.za - 0 | 23 | 23 | 10 | 10 | 12 | 11 |
    | google.jinx.net.za - 0 | 23 | 23 | 11 | 11 | 13 | 11 |
    | 72.14.239.33 - 0 | 23 | 23 | 11 | 11 | 13 | 11 |
    | google-public-dns-a.google.com - 0 | 23 | 23 | 10 | 10 | 12 | 10

  10. #6520
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    Quote Originally Posted by Phinix View Post
    Was referring to watching, thanks for letting me know.
    Well i generally am able to watch twitch no matter what but yeah by changing the DNS it seems to help alot as it rather uses 5 hops vs 13 hops if i use the cloudflare DNS. CISP is the best there is otherwise go with them if you havent already i just hope they keep buying capacity as they grow and never sell out like A did.

  11. #6521
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    @PBCool, I just want to confirm that the routers provided by Cool Ideas are *not* affected by the "VNPFilter" malware. It does not look as if the one I received (WR840N) is on the list - but the WR841N is on the list.

    See: https://www.symantec.com/blogs/threa...er-iot-malware

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    Hi @PBCool

    Wondering if you could maybe assist with a ticket I currently have open with regards to terrible lag spikes which appear as rubber banding in game. I recently moved from Axxess to Coolideas as part of the OpenServe promotion and never really had these issues with Axxess.

    This is in pretty much any game, from Rocket League, CS: GO, Overwatch, PUBG (worst).

    Ticket: COOL-20180614-112363

    I included trace routes in tickets and highlighted the spikes.

    Appreciate the assist.

  13. #6523
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    [removed] resolved itself
    Last edited by blunt; 15-06-2018 at 12:11 PM. Reason: :)
    50MB MTN FTTH on Cool Ideas

  14. #6524
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    Quote Originally Posted by PBCool View Post
    Then MTU shouldnt really matter, but we can try bypassing the router, from there we need to check for packet loss, which is usually the case when local works fine and international doesn't.
    Hi, I have the following router that I am using. Not sure if it makes any difference.

    Netgear N600
    WiFi DSL Modem Router
    802.11n Dual Band Gigabit

    Fast DSL. Dual Band WiFi. One Less Box.
    Now you can have fast Internet and fast WiFi all-in-one. With an integrated DSL modem you won’t need a separate modem from your service provider. N600 dual band WiFi helps keep your video streaming uninterupted. Setup and control is ultra-easy using NETGEAR genie.

    Model: DGND3700

  15. #6525
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    @PBCool Dropped you a mail for Tuscany Village (SADV) in Rustenburg. Site is live, handed to operations. SADV Operations reckoned they will proceed to install next week. I've signed up with you already on 18 May, please assure synching up CPE install with Router. Telisha has my details.

    Thank you.

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