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Thread: Cool Ideas Fibre ISP - Feedback

  1. #4141
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    Quote Originally Posted by PBCool View Post
    Hi, Vumatel was supposed to arrange the swap out yesterday, I presume they still haven't been in touch?
    Hi PBCool - would I admonish the non existent 'service' I had received from CISP if they had contacted me?

  2. #4142

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    Quote Originally Posted by air View Post
    Hi PBCool - would I admonish the non existent 'service' I had received from CISP if they had contacted me?
    I have chased up with their head of support again.
    Cool Ideas Service Provider - www.cisp.co.za

  3. #4143
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    Quote Originally Posted by PBCool View Post
    Yikes are you using one of our accounts?
    Not yet. Have signed up with you guys through Octotel. Currently using Telkom Internet and Fibre.

  4. #4144

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    Quote Originally Posted by MDE View Post
    Not yet. Have signed up with you guys through Octotel. Currently using Telkom Internet and Fibre.
    Maybe get an Openserve account from CISP and see, the issue is probably coming in on the Telkom Internet side of things rather than the openserve fibre infrastructure.

  5. #4145
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    Quote Originally Posted by ghostR View Post
    Maybe get an Openserve account from CISP and see, the issue is probably coming in on the Telkom Internet side of things rather than the openserve fibre infrastructure.
    Thanks. Octotel are 95% finished just waiting for them to splice outside. Everything is already installed in the house. Then will cancel Telkom / Openserve.

  6. #4146
    Super Grandmaster StrontiumDog's Avatar
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    @pbcool, what's the AUP on a 10mbps account with you guys?

    Once a download threshold is reached do you then throttle? Never shaping?

  7. #4147

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    Quote Originally Posted by StrontiumDog View Post
    @pbcool, what's the AUP on a 10mbps account with you guys?

    Once a download threshold is reached do you then throttle? Never shaping?
    We don't have AUPs or thresholds
    Cool Ideas Service Provider - www.cisp.co.za

  8. #4148
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    Quote Originally Posted by PBCool View Post
    I have chased up with their head of support again.
    Hi PBCool - Vumatel scheduled for tomorrow morning, thank you.

  9. #4149

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    Quote Originally Posted by air View Post
    Hi PBCool - Vumatel scheduled for tomorrow morning, thank you.
    Finally, great.
    Cool Ideas Service Provider - www.cisp.co.za

  10. #4150

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    Are there still issues with Vumatel's capacity in Cape Town? The first hop is starting to look dodgy again on smokeping.

  11. #4151

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    Quote Originally Posted by phuma View Post
    Are there still issues with Vumatel's capacity in Cape Town? The first hop is starting to look dodgy again on smokeping.
    Supposedly not, is it only the first hop or subsequent hops as well?
    Cool Ideas Service Provider - www.cisp.co.za

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